**Spa Receptionist, Lodge Kohler** _Work Mode: Onsite_ **Location: ** Green Bay, WI **Opportunity** Spa Receptionistsprovide 5-star service to spaguests during arrival/departure,areable toeffectively processpoint-of-sale/cash transactionsand have ahigh levelknowledgeof spa treatments and offerings in addition to resort businesses/activities at all spa locations. Spa Receptionists are also responsible formaintainingpositive, professionalrelationshipswith spa staff. Spa Receptionistsmust have excellent communication skills(in person and over the telephone),have the ability tomulti-task and have computer/technology abilities. **SPECIFIC RESPONSIBILITIES** **:** 1. Able to consistently provide service andmaintaincleanliness standards at a Forbes 5-Star level to preserve our rating. 1. Proficient Property Management System (and related systems)usetocorrectlyprocess transactions, completeordersandaccuratelybook/edit spa treatments 1. Reservation specifications: 1. Must meet all Forbes 5-Star requirements with reservation process 1. Ensure accuracy of allreservations 1. Maximize availabilityutilizingtherapists andresources to fullcapacity 1. Knowledge of spa treatments, spa policies, spa amenities, food & beverageand overall resort options and ability to communicate with our guests 1. Knowledge of all 90+ spa treatments available outside of menu descriptions 1. Complete understanding of allhealth relatedcontraindications associated with all treatments 1. Support all spa retail activities outside of retail team hours 1. Recommendandeducate guests on all retail items (Phytomer, Skin Authority,Naturopathica,SignatueProducts, Aromatherapy Associates,SpaRitual,Saltability, Moroccanoil, Bumble & Bumble, Jane Iredale, Coola, Sonoma Lavender, Ambre,NuFace,etc) 1. Process all retail transactions paying special attention to attaching therapist names to sales for commission purposes 1. Package all retail purchases to guest demand 1. Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise 1. Enforce spa policies (servicerequirements, age restrictions, guest behavior,etc.) with supervision/support tomaintainarelaxingspa atmosphere 1. Attendance at spa events and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences 1. Maintain facility safety,cleanlinessand guest amenity standardswith20 minutewalk-thrus 1. Replenish guest amenity items including Spa Crisper Bars, Coffee, Hot Water,Creamerand Infused Water (including AMrecipefor Cucumber Water and Seasonal Options) for bothupper levelpublic spaces and Finishing Spa 1. Ensure fullupper levelcleanliness 1. Remove debris from floors paying special attention to front doors 1. Mop/dry marble floors as needed especially in Winter months making note of salt shoe prints 1. Clean public restroom including toilet, sink and mirror and replenish toilet paper and hand towels 1. Wash reusable plastic cups and replenish 1. Adherenceto Forbes and Kohler H&RE grooming standards 1. Support of spa food & beverage operations including obtaining of servicing license to uphold liquor safe handling requirements 1. Includespreparingandservingfood & beverage itemsoutside of café hours 1. Maintain cleanliness of Spa Café kitchen outside of Café serving hours (wash dishes and put away allingredients) 1. Compliance with Kohler Company attendance policy, safety standards and spa SOPs to create a safe and engaging workenvironment for all **Skills/Requirements** 1. High School diploma or equivalent required. 1. Prior customer service experience within a spa environment preferred, but notrequired 1. Strongcommunicationskills and ability to work in afast pacedenvironment 1. Strong detail-orientation 1. Ability to perform tasks requiring use of multiple computer/guest management systems 1. Obtain and Maintain liquor servicing license. 2. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonableaccommodationsmay be approved.The employee isfrequentlyrequired tostand, walk,sit,climbor balance,and stoop or kneel.The employee mustfrequentlylift and/or move objects up to **15** pounds and occasionally lift and/or move objects up to **25** pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _The hourly range for this position is $11.80 - $14.75. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location._ **Why Work at Kohler Co.?** Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! **About Us** Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com . It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and theEEO is the Law Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .