Our Purpose: We care for people so they can be their best.

Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.

Through our values, we put our dedication to caring into action:

Respect:

· Be inclusive

· Value diverse points of view

· Care for people and your environment

Integrity:

· Tell and accept the truth

· Honor your commitments

· Take ownership and act with pride

Empathy:

· Truly listen

· Respond with compassion

· Walk in the shoes of others

Inclusion:

· Seek to understand

· Encourage diverse viewpoints

· Support each other to thrive

Experimentation:

· Be curious and continuously learn

· Experiment generate new ideas

· Make things happen

Wellbeing:

· Prioritize self-care

· Use fun as fuel

· Build connections within your community

Main Duties and Responsibilities:

· Guest Service

o To ensure that all associates establish a rapport with guests. Handle all guest requests and inquiries about laundry and hotel service

o To be demanding and critical when it comes to service standards.

o To ensure that the team projects a warm, professional and welcoming image.

o To ensure the facility is in peak condition at all times (operations and cleanliness).

o To ensure guest/ member satisfaction at all times by ensuring that safety and service is always the first priority.

· Operational

o Direct operations of the facility including short and long-range strategic planning so that the facility operates cost-effectively and efficiently.

o Assist in positioning and monitoring of the facility's business relationship with food and beverage.

o Manage, train, and motivate all personnel reporting to this position.

o Serve as a link between the facility and the industry.

o Meet with group meeting planners to show spa facility and programs as required

o Promote and sell customized spa programs to conference groups as required.

o Provide the professional delivery of all information on the telephone and in person to all potential members.

o Assist in the implementation of 12-month market strategies and new business and market identification

o Assist in the Implementation of 12 monthly public relations program i.e. calendar of events.

o Work efficiently with Hotel Public Relations in all aspects as required.

o Work with advertising and promotion as required.

o Work with Hotel Regional Sales and Marketing as required.

o Maintain thorough knowledge of competitors, including location, product offering, pricing, and promotions, including sales techniques.

o Administration and implementation of staff training in all aspects of the operations i.e. business telephone usage, Guest relations, (massage, facial, etc.), and Retail sales.

· Administrative

o To ensure that all Departmental Operations Manuals are prepared and updated annually.

o Establishment of business relationships with all vendors and development of all product inventories.

o To maintain the Daily Log Book.

o To submit to the Director of Room’s Office the following: Monthly Financial Report, Monthly Objective Review, and Trainer’s Report

o To plan the weekly roster and work schedules to ensure that the place of work is adequately staffed to handle the level of business

o To maintain workplace communication board.

o To submit all guest/staff incident reports.

o To report “Lost Found” items, and handle them in accordance with the Policy Procedures.

o To attend weekly Rooms Meetings and Daily Operations Meetings.

o To provide the Materials department with detailed Product Purchase Specifications for items used in the workplace.

o To control requisitioning, storage, and careful use of all Operating Equipment and Supplies.

· Financial

o Responsibilities encompass the area of fiscal budgeting and analysis, including the development of annual budgets for the various departments within the facility.

o Establishing the control of financial operations will require coordination and administration of an established plan with sufficient supporting schedules to enable measurement of actual performance to budget.

o Operations and capital improvement budget preparation

o Development of the facility's fiscal operating assumptions.

o Develop the facility's business, budget and staffing plans.

o Identification of capital start-up costs

o Authorize expenditures in keeping with the capital and operating budgets.

o Review of remuneration of all salaried associates and independent contractors with ownership.

o Provide information to the Controller of the complete backroom operational procedures including; Accounts receivable area, Accounts payable area, Payroll program, General ledger development, Chart of accounts development, Budget preparation, and fiscal guidelines.

o Control the cost of goods purchased, services supplied, and labor necessary to the sales and production of our products and service

· Housekeeping Engineering

o To ensure that the workplace is kept clean and organized, both at the front as well as the back of the house

o To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.

o To coordinate all Repair, Maintenance, and Issue repair and maintenance job orders to ensure the proper maintenance of the outlet.

· Marketing

o To take charge of membership acquisition and renewal procedures in close cooperation with the Sales Marketing Department.

o To implement a consistent guest recognition program and maintain the relevant guest database.

o Assist in the implementation of 12-month market strategies and new business and market identification.

o Assist in the Implementation of 12 monthly public relations programs i.e. calendar of events.

o Work with Hotel Regional Sales and Marketing as required

o Maintain thorough knowledge of competitors, including location, product offering, pricing, and promotions, including sales techniques.

· General

o To understand and strictly adhere to the Rules Regulations established in the Associate Handbook and the Hotel’s policy on Fire, Hygiene, Health, Safety, and Environment.

o To report for duty punctually wearing the correct uniform and nametag at all times.

o To maintain a high standard of personal appearance and hygiene at all times.

o To maintain a good rapport and working relationship with staff in the Place of Work and all other departments.

o To attend and contribute to all staff meetings Departmental, Hotel training scheduled, and other related activities.

o To support the Departmental Trainers’ function in the Department assigned.

o To undertake any reasonable tasks and secondary duties as assigned by the Director of Rooms.

o To respond to any changes in the place of work as dictated by the hotel.

o To have a complete understanding of the Income Audit Section in the Operations Manual and Policies Procedures.

o To provide courteous and professional service at all times.

o To attend all meetings as required by Executive Management.

· Associate Handling

o To identify training needs and plan training programs for the associates.

o To ensure that the place of work associates are Multi Skilled and have the necessary skills to perform their duties with maximum efficiency, through consistent training in accordance with the Annual Training Plan.

o To liaise and inform the Director of Rooms and Human Resources Department of all training sessions.

o To ensure the department maintains a positive relationship with all departments in the Hotel

o Responsible for supervising all aspects of associates i.e. hiring, recognition, and progressive corrective action.

o Fully support the Departmental Trainers function in the Department assigned, develop Department Trainers and assign training responsibilities.

o To ensure that all associates provide courteous and professional service at all times.

o To supervise the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.

o To conduct staff yearly performance appraisals.

o To ensure that all associates maintain a high standard of personal appearance and hygiene at all times.

o To ensure that all associates report for duty punctually wearing the correct uniform and nametag at all times

o To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety, and development.

o To ensure that all associates have a complete understanding of and adhere to the Hotel’s Associate Rules Regulations.

o To ensure that all associates have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health, Safety, and Environment.

o To conduct performance appraisals in a timely manner.

Our Purpose: We care for people so they can be their best.

Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.

Through our values, we put our dedication to caring into action:

Respect:

· Be inclusive

· Value diverse points of view

· Care for people and your environment

Integrity:

· Tell and accept the truth

· Honor your commitments

· Take ownership and act with pride

Empathy:

· Truly listen

· Respond with compassion

· Walk in the shoes of others

Inclusion:

· Seek to understand

· Encourage diverse viewpoints

· Support each other to thrive

Experimentation:

· Be curious and continuously learn

· Experiment generate new ideas

· Make things happen

Wellbeing:

· Prioritize self-care

· Use fun as fuel

· Build connections within your community

Main Duties and Responsibilities:

· Guest Service

o To ensure that all associates establish a rapport with guests. Handle all guest requests and inquiries about laundry and hotel service

o To be demanding and critical when it comes to service standards.

o To ensure that the team projects a warm, professional and welcoming image.

o To ensure the facility is in peak condition at all times (operations and cleanliness).

o To ensure guest/ member satisfaction at all times by ensuring that safety and service is always the first priority.

· Operational

o Direct operations of the facility including short and long-range strategic planning so that the facility operates cost-effectively and efficiently.

o Assist in positioning and monitoring of the facility's business relationship with food and beverage.

o Manage, train, and motivate all personnel reporting to this position.

o Serve as a link between the facility and the industry.

o Meet with group meeting planners to show spa facility and programs as required

o Promote and sell customized spa programs to conference groups as required.

o Provide the professional delivery of all information on the telephone and in person to all potential members.

o Assist in the implementation of 12-month market strategies and new business and market identification

o Assist in the Implementation of 12 monthly public relations program i.e. calendar of events.

o Work efficiently with Hotel Public Relations in all aspects as required.

o Work with advertising and promotion as required.

o Work with Hotel Regional Sales and Marketing as required.

o Maintain thorough knowledge of competitors, including location, product offering, pricing, and promotions, including sales techniques.

o Administration and implementation of staff training in all aspects of the operations i.e. business telephone usage, Guest relations, (massage, facial, etc.), and Retail sales.

· Administrative

o To ensure that all Departmental Operations Manuals are prepared and updated annually.

o Establishment of business relationships with all vendors and development of all product inventories.

o To maintain the Daily Log Book.

o To submit to the Director of Room’s Office the following: Monthly Financial Report, Monthly Objective Review, and Trainer’s Report

o To plan the weekly roster and work schedules to ensure that the place of work is adequately staffed to handle the level of business

o To maintain workplace communication board.

o To submit all guest/staff incident reports.

o To report “Lost Found” items, and handle them in accordance with the Policy Procedures.

o To attend weekly Rooms Meetings and Daily Operations Meetings.

o To provide the Materials department with detailed Product Purchase Specifications for items used in the workplace.

o To control requisitioning, storage, and careful use of all Operating Equipment and Supplies.

· Financial

o Responsibilities encompass the area of fiscal budgeting and analysis, including the development of annual budgets for the various departments within the facility.

o Establishing the control of financial operations will require coordination and administration of an established plan with sufficient supporting schedules to enable measurement of actual performance to budget.

o Operations and capital improvement budget preparation

o Development of the facility's fiscal operating assumptions.

o Develop the facility's business, budget and staffing plans.

o Identification of capital start-up costs

o Authorize expenditures in keeping with the capital and operating budgets.

o Review of remuneration of all salaried associates and independent contractors with ownership.

o Provide information to the Controller of the complete backroom operational procedures including; Accounts receivable area, Accounts payable area, Payroll program, General ledger development, Chart of accounts development, Budget preparation, and fiscal guidelines.

o Control the cost of goods purchased, services supplied, and labor necessary to the sales and production of our products and service

· Housekeeping Engineering

o To ensure that the workplace is kept clean and organized, both at the front as well as the back of the house

o To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.

o To coordinate all Repair, Maintenance, and Issue repair and maintenance job orders to ensure the proper maintenance of the outlet.

· Marketing

o To take charge of membership acquisition and renewal procedures in close cooperation with the Sales Marketing Department.

o To implement a consistent guest recognition program and maintain the relevant guest database.

o Assist in the implementation of 12-month market strategies and new business and market identification.

o Assist in the Implementation of 12 monthly public relations programs i.e. calendar of events.

o Work with Hotel Regional Sales and Marketing as required

o Maintain thorough knowledge of competitors, including location, product offering, pricing, and promotions, including sales techniques.

· General

o To understand and strictly adhere to the Rules Regulations established in the Associate Handbook and the Hotel’s policy on Fire, Hygiene, Health, Safety, and Environment.

o To report for duty punctually wearing the correct uniform and nametag at all times.

o To maintain a high standard of personal appearance and hygiene at all times.

o To maintain a good rapport and working relationship with staff in the Place of Work and all other departments.

o To attend and contribute to all staff meetings Departmental, Hotel training scheduled, and other related activities.

o To support the Departmental Trainers’ function in the Department assigned.

o To undertake any reasonable tasks and secondary duties as assigned by the Director of Rooms.

o To respond to any changes in the place of work as dictated by the hotel.

o To have a complete understanding of the Income Audit Section in the Operations Manual and Policies Procedures.

o To provide courteous and professional service at all times.

o To attend all meetings as required by Executive Management.

· Associate Handling

o To identify training needs and plan training programs for the associates.

o To ensure that the place of work associates are Multi Skilled and have the necessary skills to perform their duties with maximum efficiency, through consistent training in accordance with the Annual Training Plan.

o To liaise and inform the Director of Rooms and Human Resources Department of all training sessions.

o To ensure the department maintains a positive relationship with all departments in the Hotel

o Responsible for supervising all aspects of associates i.e. hiring, recognition, and progressive corrective action.

o Fully support the Departmental Trainers function in the Department assigned, develop Department Trainers and assign training responsibilities.

o To ensure that all associates provide courteous and professional service at all times.

o To supervise the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.

o To conduct staff yearly performance appraisals.

o To ensure that all associates maintain a high standard of personal appearance and hygiene at all times.

o To ensure that all associates report for duty punctually wearing the correct uniform and nametag at all times

o To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety, and development.

o To ensure that all associates have a complete understanding of and adhere to the Hotel’s Associate Rules Regulations.

o To ensure that all associates have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health, Safety, and Environment.

o To conduct performance appraisals in a timely manner.