About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

What You Will Do
Guest Service
•Welcome and consult with guests about services, amenities, and spa facilities.
•Set and coordinate appointments, ensuring accuracy and alignment with guest preferences.
•Provide recommendations and assist with retail sales tailored to guest needs.
•Anticipate guest needs, resolve issues promptly, and ensure a memorable experience.
•Handle telephone and email inquiries according to Four Seasons' service standards.
Operations & Coordination
•Manage spa booking systems, ensuring reservations are accurate and optimized for productivity.
•Maintain communication logs and update staff on changes to bookings or tasks.
•Assist therapists and attendants with operational needs, ensuring smooth service delivery.
•Monitor guest areas (locker rooms, fitness areas, relaxation rooms) hourly, ensuring cleanliness and functionality.
Administrative & POS Management
•Process payments, gratuities, and service vouchers accurately.
•Prepare daily accounting reports and resolve any discrepancies in vouchers or payments.
•Assist with gift certificate processing and ensure proper handling of cash and bank balances.
Retail Management
•Maintain product knowledge and assist guests with retail purchases.
•Restock, price, and display retail products, keeping the area clean and organized.
•Participate in monthly and quarterly retail inventories, ensuring accuracy and accountability.
•Monitor packaging stock levels and notify management when replenishment is needed.
Reception Desk Responsibilities
•Maintain a neat, organized, and professional reception area.
•Update forms, reference materials, and guest collateral as required.
•Manage supply requisitions and restocking efficiently.
•Follow Four Seasons’ standards for handling emails, telephone calls, and computerized systems.
•Perform mathematical calculations as needed for transactions and reporting.
Interdepartmental Coordination
•Communicate effectively in English (or other applicable languages).
•Work closely with engineering to address any maintenance issues promptly.
•Collaborate with housekeeping to maintain a clean, fresh, and welcoming environment.
•Notify security promptly of any accidents, injuries, or safety concerns.
•Handle lost and found items appropriately, ensuring guest belongings are returned.

What You Bring
•Reading, writing, and oral proficiency in English; additional languages are a plus.
•Excellent communication and organizational skills, with the ability to prioritize in a busy environment.
•Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting.
•Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS, preferably.
•Proficiency in Microsoft Office (Word and Excel) and Canva.
•High grooming standards, a genuine smile, and a professional demeanour.
•Passion for the health and wellness industry, with a proactive and guest-focused mindset.
What We Offer
•Competitive compensation and benefits package.
•Opportunities for professional growth within a globally recognized luxury brand.
•Access to world-class training and development programs.
•A collaborative and supportive work environment that values innovation and excellence.
•Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.
•The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences.