Location Omni Mount Washington Resort & Spa As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match. Job Description Ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members and staff to maximize member/guest satisfaction and revenue. Our team members enjoy a wealth of benefits and perks, including: + Comprehensive healthcare coverage with options for medical, dental, and vision plans. + Paid time off for relaxation and rejuvenation. + Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). + A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance. + Complementary Golf, Skiing and Riding. + Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities. + Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services. Join us and thrive in an environment where your well-being is valued and supported. Responsibilities + To greet and welcome all guests coming into the Spa. + To arrange for all Spa appointments. + Must be able to concentrate, exert good judgment and be flexible since the desk is a very busy area and the focal point of the Spa. + To be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort. + To maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments. + To maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail. + To be able to explain the key features of all Retail items in order to enhance the guests’ “home spa” experience. + To be able to softly “link sell” and “up-sell” in order to enhance the guests’ experience. + To handle all the billing and point-of-sale functions for spa services and retail sales. + To assist with scheduled retail inventory. + To be cross-trained for all duties and responsibilities of the locker room and facilities areas. + To provide personal attention to the guests. + To ensure a pleasant visit for each guest. Qualifications + Must possess excellent communication skills, both written and oral. + Must have the ability to work under pressure without letting that pressure show to the guest. + Must exhibit a sincere desire and ability to work well with people, assess their needs and be able to provide assistance. + Must be available to work flexible hours, including weekends and holidays. Job LocationsUS-NH-Bretton Woods Posted Date3 days ago(7/23/2025 4:30 PM) Requisition ID 2025-125427 # of Openings 1 Category (Portal Searching) Spa