A Spa Director is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets.

What will I be doing?

As a Spa Director, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Director will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage overall operations of the spaManage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standardsEnsure client experience is proficient including bookings, payments, and consultation cardsManaging spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing developmentDrive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemesMeeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movementManage customer feedback effectively to ensure continuous service and programme improvementInstill brand values and standards to maintain quality on a daily basisLiaise with other hotel departmentsEnsure customers and guests receive friendly and consistent personalised service from all team membersRespond to audits to ensure continual improvement is achievedMaintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followedEnsure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

What are we looking for?

 

A Spa Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Management experience within the spa industryAbility to meet financial targetsAbility to work under pressureExcellent grooming standardsWillingness to develop team members and selfFlexibility to respond to a range of different work situationsAbility to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :

Knowledge of the local marketRelevant qualifications

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!