**Description:** At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Spa Director is responsible for short and long term strategic planning of the Spa facility to include marketing, promotional, administrative, safety, associate and financial responsibilities. This means developing marketing strategies and identifying new markets, working with Public Relations in all aspects of spa promotions and media, and keeping abreast of the competitor’s offerings, promotions and techniques. Financial responsibilities encompass fiscal budgeting and analysis and capital improvement identification and budget preparation. Under the direction of the General Manager & the Director of Rooms, Spa Director oversees and monitors all facets of the spa operation and is responsible for the staffing, scheduling, programming and management of massage, skin care, body and bath treatment, salon, locker rooms and retail sales. **Duties and Responsibilities:** + Financial responsibility of all revenues, GOP and flow through. + Knowledgeable of all massage, salon and skin care law and licensure requirements. + Stays updated and assists in coordinating and training the staff according to the latest developments. + Oversees and maintains cleanliness and neatness of the facility. + Assists with marketing and public relations to help create and present a marketable facility. + Encourages retail product sales through demos, outside vendors, and staff commission reports. + Develops and implements new services with protocols, SOP's and training. + Sets a standard of excellence in customer service within the Spa and maintains consistency of standards throughout. + Interviews, hires, trains, and evaluates all supervisors and key staff for each department of operations: massage, salon, skin care and spa. support personnel including locker room attendants and receptionists. + Maintains accurate department payroll including upsells and commissions. **Qualifications:** + A true desire to satisfy the needs of others in a fast paced environment. + Five years as a Spa Director in a business generating revenue in excess of $3 million dollars + Strong leadership and organizational skills necessary to manage various departments as well as total Spa operation. + Possess business and financial skills to develop and analyze budgets, management and financial reports, cost analysis, etc. + Ability to train, supervise, motivate, monitor and retain staff. + Proven track record increasing sales and profitability. Elevating Guest Service. And improving colleague retention/engagement. **Primary Location:** US-FL-Bonita Springs **Organization:** Hyatt Regency Coconut Point **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Spa **Req ID:** BON002924 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.