McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Section A – Responsabilités spécifiques

Le ou la Spécialiste des services aux patients fait partie intégrante de l’équipe des services aux patients, responsable de la coordination et de la prestation des services liés aux programmes de soutien aux patients offerts par McKesson Specialty. Ce rôle implique des interactions avec les patients, les compagnies d’assurance, les pharmacies, les médecins et autres professionnels de la santé afin d’explorer et d’obtenir la couverture pour les médicaments prescrits, ainsi que la gestion des dossiers patients.

Section B – Responsabilités généralesAssurer l’inscription rapide du patient au programme de soutienServir d’intermédiaire entre le patient, l’assureur et le médecin pour la documentation requise afin d’obtenir un remboursement optimal, incluant l’exploration des assureurs publics et privés, et l’escalade auprès des employeurs si nécessaireRéaliser une évaluation financière du patient selon les critères du programmeRépondre aux appels d’information générale selon les documents fournis dans le cadre du programmeCoordonner avec les pharmacies spécialisées et de détail pour garantir l’accès du patient au traitement requisSurveiller de manière proactive le dossier du patient pour assurer le renouvellement en temps opportun des aides financières et des remboursementsTraiter les documents liés aux soins du patient, y compris les rapports de perfusion, résultats de laboratoire, copaiementsRecevoir, consigner et signaler les effets indésirables conformément aux exigences du fabricant pharmaceutiqueParticiper aux activités d’amélioration continue du département (processus, qualité, formation, etc.)Maintenir les niveaux de service dans la gestion des cas : taux de réponse téléphonique, délai de contact initial avec le patient, signalement des effets indésirables dans les 24 heures, et autres indicateurs clés de performance définis au niveau du programmeEffectuer la saisie de données, répondre aux appels entrants, effectuer des appels sortants, gérer les courriels et les télécopies, ainsi que d’autres tâches administratives généralesExécuter d’autres tâches ponctuelles selon les besoinsSection C – Exigences du posteExpérience dans le domaine de la santé, pharmaceutique ou des assurances (atout)Excellentes compétences en service à la clientèle, communication et résolution de problèmesÀ l’aise dans un environnement de centre d’appelsMaîtrise des applications Microsoft Office (Word, Excel)Esprit d’équipeFormation postsecondaire ou équivalentSens de l’organisation et grande attention aux détailsExcellentes compétences verbales et écrites en anglais (et en français si le poste est bilingue)Flexibilité pour travailler selon un horaire rotatif ou variable (heures d’ouverture : de 8 h à 20 h, du lundi au vendredi)

Section A – Specific Responsibilities
At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
The Patient Services Specialist is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to explore and obtain coverage for the prescribed medication as well as management of the patient cases.

Section B – General Responsibilities
• The Patient Services Specialist will be responsible for the timely enrollment of the patient into the Patient Support Program
• Liaise with the patient, insurer and physician regarding the documentation required for maximum reimbursement coverage, including the exploration of all public and private insurers and providing employer escalations as required
• Conduct information and conduct patient financial assessment eligibility based on program guidelines
• Provide responses to general inquiry calls based on information provided as part of the program materials
• Coordination with Specialty and Retail pharmacies to ensure that the patient has access to the required treatment
• Proactively monitor the patient’s file to ensure that reimbursement and financial assistance renewals are done in a timely manner
• Process documents supporting the patient’s care, including infusion reports, lab results, copays
• Receive, record and report Adverse Events as per the Pharmaceutical Manufacturer requirements
• Participate and assist in departmental continuous improvement activities related to process, quality, training, etc
• Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established as the Program level
• Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing, filing
• Executing other ad-hoc duties, as they are assigned.

Section C – Position Requirements
• Experience in the healthcare, pharmaceutical or insurance industry would be an asset
• Strong customer service, communication, problem solving skills required
• Comfortable working in a contact centre environment
• Proficient in Microsoft Office applications (Word/Excel)
• Team Player
• Post-secondary education or equivalent
• Organized with a high attention to detail
• Excellent verbal and written skills on English (and French if a Bilingual role)
• Flexibility in working rotational or variety of different hours (hours of operation are 8 am to 8 pm Monday to Friday)

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$50,600 - $84,400

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

Join us at McKesson!