The Solutions Specialist plays a critical role in driving operational excellence and ensuring the success of workforce programs through expert program coordination, process standardization, and compliance oversight. This role is responsible for supporting or overseeing the full lifecycle of client and workforce onboarding and management—including job order creation, candidate placement, compliance tracking, and invoicing support—while delivering accurate, timely, and client-aligned service. Acting as a central resource, the Solutions Specialist ensures all processes adhere to client-specific requirements, internal policies, and Standard Operating Procedures (SOPs), while fostering strong relationships across internal teams, clients, and vendors. By monitoring key performance indicators, streamlining workflows, and providing strategic support to Client Operations Managers, this role directly impacts workforce retention, satisfaction, and program efficiency. In addition, the Solutions Specialist champions the adoption of OCE tools, supports program launches and transitions, and contributes to a culture of continuous improvement, enabling sustainable growth and consistent service delivery.

Making an Impact
·Responsible for supporting or overseeing the full lifecycle of workforce onboarding and management, including job order creation, candidate placement, compliance tracking, and invoicing support. This role may provide interim or ongoing centralized servicing, ensuring all processes align with client-specific requirements, internal policies, and client Standard Operating Procedures (SOPs), while maintaining a high level of accuracy, timeliness, and operational efficiency.
·Plays a pivotal role in ensuring the smooth operation and success of onsite workforce programs. This individual acts as a central resource for program coordination, process standardization, and employee engagement. By supporting administrative functions, compliance, and onboarding, they directly contribute to workforce retention, satisfaction, and operational excellence.
·Responsible for ensuring operational excellence through the monitoring of key performance indicators (KPIs), efficient order management, and rigorous auditing practices. This role supports the organization’s Onsite Center of Excellence (OCE) standards by driving consistency, accuracy, and continuous improvement across all order-related processes.
·Administrative responsibilities include supporting account growth targets, training and administration of VMS software to client and sub-vendor supplier users.
·Ensure a “customer service” rapport with all internal and external networks to understand business needs and ensure open communications. Act as a strategic partner to the Client Ops Managers by identifying trends, anticipating workforce needs, and proactively offering solutions.
·Provide expert guidance to Client Ops Managers and Solutions Leaders on program protocols, contingent workforce policies, and compliance requirements to ensure alignment with organizational standards and regulatory obligations.

Your Typical Day and Other Key Details
·Requisition management (set up program, order intake, order auditing, associate ends audit, etc.)
·Non-requisition management (extensions, timesheets, offboarding, etc.)
·Maintain and update internal training documentation, SOPs, and process guides.
·Collaborate with internal teams (e.g., Shared Services, Compliance, IT) to resolve escalations or improve workflows.
·Monitor, respond to, and work items and activities that come into the program mailbox
·Attend internal training sessions or webinars to stay current on industry trends and compliance updates.
·Support the execution and meeting of program SLAs
·Shows consistent growth in role by accepting feedback openly, quickly mastering new processes or tools, and applying learning to improve performance.
·Successfully supports and implements change by guiding others through process transitions, offering clarity and encouragement during periods of uncertainty.
·Program Backup Support – ensuring up to date training and readiness to cover assigned programs as a backup
·Identifying tasks to utilize Shared Services groups and work to transition the activities
·Completion of a daily activity tracker

The Solutions Specialist plays a critical role in driving operational excellence and ensuring the success of workforce programs through expert program coordination, process standardization, and compliance oversight. This role is responsible for supporting or overseeing the full lifecycle of client and workforce onboarding and management—including job order creation, candidate placement, compliance tracking, and invoicing support—while delivering accurate, timely, and client-aligned service. Acting as a central resource, the Solutions Specialist ensures all processes adhere to client-specific requirements, internal policies, and Standard Operating Procedures (SOPs), while fostering strong relationships across internal teams, clients, and vendors. By monitoring key performance indicators, streamlining workflows, and providing strategic support to Client Operations Managers, this role directly impacts workforce retention, satisfaction, and program efficiency. In addition, the Solutions Specialist champions the adoption of OCE tools, supports program launches and transitions, and contributes to a culture of continuous improvement, enabling sustainable growth and consistent service delivery.

Making an Impact
·Responsible for supporting or overseeing the full lifecycle of workforce onboarding and management, including job order creation, candidate placement, compliance tracking, and invoicing support. This role may provide interim or ongoing centralized servicing, ensuring all processes align with client-specific requirements, internal policies, and client Standard Operating Procedures (SOPs), while maintaining a high level of accuracy, timeliness, and operational efficiency.
·Plays a pivotal role in ensuring the smooth operation and success of onsite workforce programs. This individual acts as a central resource for program coordination, process standardization, and employee engagement. By supporting administrative functions, compliance, and onboarding, they directly contribute to workforce retention, satisfaction, and operational excellence.
·Responsible for ensuring operational excellence through the monitoring of key performance indicators (KPIs), efficient order management, and rigorous auditing practices. This role supports the organization’s Onsite Center of Excellence (OCE) standards by driving consistency, accuracy, and continuous improvement across all order-related processes.
·Administrative responsibilities include supporting account growth targets, training and administration of VMS software to client and sub-vendor supplier users.
·Ensure a “customer service” rapport with all internal and external networks to understand business needs and ensure open communications. Act as a strategic partner to the Client Ops Managers by identifying trends, anticipating workforce needs, and proactively offering solutions.
·Provide expert guidance to Client Ops Managers and Solutions Leaders on program protocols, contingent workforce policies, and compliance requirements to ensure alignment with organizational standards and regulatory obligations.

Your Typical Day and Other Key Details
·Requisition management (set up program, order intake, order auditing, associate ends audit, etc.)
·Non-requisition management (extensions, timesheets, offboarding, etc.)
·Maintain and update internal training documentation, SOPs, and process guides.
·Collaborate with internal teams (e.g., Shared Services, Compliance, IT) to resolve escalations or improve workflows.
·Monitor, respond to, and work items and activities that come into the program mailbox
·Attend internal training sessions or webinars to stay current on industry trends and compliance updates.
·Support the execution and meeting of program SLAs
·Shows consistent growth in role by accepting feedback openly, quickly mastering new processes or tools, and applying learning to improve performance.
·Successfully supports and implements change by guiding others through process transitions, offering clarity and encouragement during periods of uncertainty.
·Program Backup Support – ensuring up to date training and readiness to cover assigned programs as a backup
·Identifying tasks to utilize Shared Services groups and work to transition the activities
·Completion of a daily activity tracker