Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements
We are seeking a Solutions & Services Inside Rep (SSIR) to join our North America Services Sales team, focused on accelerating growth in our warranty renewals business. This individual will join an engaging, energetic, and entrepreneurial team focused on a key part of our services business. The ideal Solutions & Services Inside Rep will be assertive, goal-oriented, articulate, and possess sound phone and customer facing skills.
The ideal candidate is responsible for demonstrating the value and benefits of Lenovo’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on the specific segment, this could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion).
This individual is responsible for developing an excellent level of product or service knowledge to support customer questions and promote offerings. The candidate is responsible for effectively articulating the value of products or services to customers, with the intent of selling products/services or renewing existing contracts.
Responsibilities:
Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicableWork within dedicated territory/segmentProvide accurate weekly/ monthly/ quarterly sales forecastMastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements Initiate steps as needed to address customer concerns/roadblocks prohibiting satisfactionManage external competitive pressures and effectively handle objections to retain customers or win new customersManage high volume of customer contacts through phone and email each day – majority of communication is outboundEnsure high level of professionalism during all interactions with customers and prospects Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experienceMaintain the customer management system (CRM) to ensure all relevant data is captured in a timely mannerPosition Requirements:
Bachelor’s degree or equivalent preferred 3+ years of experience working in a customer service or sales capacityPrior success in achievement in individual and/or team sales quota/goalsDemonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships Demonstrated aptitude and success to learn and optimize new technology and data Strong problem-solving skillsExcellent knowledge of MS Office programs Excellent communication skills (verbal, written)Experience working with Microsoft Dynamics or similar CRM strongly preferredDemonstrated ability to manage multiple priorities effectively, with proven success We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville