Pioneering in America, from the first mile to the last. This is what drives us!
For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage and create a new quality of travel.
Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.
About Siemens Mobility Customer Service:
Siemens Mobility Customer Services supports the full lifecycle of rail assets, offering long-term maintenance, technical services, digital diagnostics, and modernization for Siemens and third-party rolling stock. Our mission is to ensure maximum reliability, availability, and performance of our customers’ fleets through innovation and operational excellence.
Position Overview:
The Solutions Engineering Manager – Reliability leads a cross-functional engineering team responsible for analyzing and resolving reliability issues on coaches and locomotives. This role is pivotal in ensuring the long-term performance of Siemens Mobility’s fleet under Technical Support and Spares Supply Agreements (TSSSA), including high-profile projects such as Amtrak ICT.
What your day may look like:
Team Leadership & Development
Lead and mentor a team of service engineers and test specialists.Foster a culture of ownership, accountability, and continuous improvement.Drive towards the goal of delivering world-class root cause analysis and corrective action implementation.Coordinate cross-functional collaboration with Rolling Stock, Field Services, and Digital Services teams.Reliability Engineering & Issue Resolution
Oversee root cause analysis and corrective action planning for recurring failures (e.g., HVAC, doors, propulsion).Drive implementation of engineering change notices (ECNs) and system upgrades to improve fleet reliability.Manage mitigation strategies and prioritization of issues.Process & Project Management
Develop and maintain engineering workflows for issue tracking, resolution, and documentation.Ensure timely delivery of technical solutions aligned with TSSSA obligations and customer KPIs.Support digitalization of maintenance documentation and diagnostics platforms.Stakeholder Engagement
Serve as the primary engineering interface for customer reliability concerns.Collaborate with internal stakeholders to align on priorities, budgets, and resource planning.Present technical findings and improvement plans to senior leadership and customers.What will make you successful in this role:
Bachelor’s degree in Mechanical, Electrical, or Systems Engineering (Master’s preferred).7+ years of experience in rail, aerospace, or heavy transportation industries.Dynamic people leader focused on team engagement, growth, and results.Proven track record leading engineering teams and driving reliability program success.Strong understanding of rail vehicle systems and maintenance practices.Familiarity with digital diagnostics and Technical Support & Spares Supply Agreements (TSSSA) frameworks.Excellent communication, leadership, and problem-solving skills.Travel 20% of the time.What will make you stand out:
Experience with Siemens rolling stock platforms (e.g., Charger Locomotives, Venture Coaches).PMP or Six Sigma certification is a plus.Why you'll love working for Siemens!
Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment. We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.Solve the world's most significant problems – Be part of exciting and innovative projects.Opportunities to contribute your innovative ideas and get paid for them! Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!Employee perks and discounts in addition to our 401k match and generous Paid Time Off!Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html.
This position is located in Sacramento, CA. The salary range for this position in Sacramento, CA $161,100-$189,500 per year and the annual incentive target is 15% of the base salary. The actual salary/wage offered may be lower or higher depending on the budget and candidate experience, knowledge, skills, and qualifications.
Join the growing team at our world-class train Customer Service facility in Sacramento, CA. Siemens Mobility, Customer Service Division is the North American market leader in passenger locomotives and coaches, and light rail vehicles!
What excited our people about Siemens Mobility Customer Service?
YouTube Siemens Mobility Customer Service
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You’ll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html.
The pay range for this position is 161,100.00 - 189,500.00 annually with a target incentive of 15% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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