Solutions Architects (SAs) work hand in hand with AWS customers to help them make the most of the Cloud. They are at the crossroads of business and technology and engage with organizations at all stages of cloud adoption. SAs create and present technical content and sharing best practices.
SAs are responsible for the overall technical relationship between customers and AWS and make recommendations on security, cost, performance, reliability, sustainability and operational efficiency. They work to understand the customer's needs and give prescriptive guidance on how to create solutions with AWS technology. SAs lead activities such as architecture reviews, white-boarding sessions, demos and technical workshops. They collaborate with other teams such as account management, professional services, support, product teams and the AWS partner ecosystem.
SAs are technical leaders who combine business acumen with technical skills to architect solutions to complex problems where business objectives may be defined but technology strategy and technical solution design are not. They influence their customer or partner’s longer-term technology strategy; applying judgement and experience when advising customers on short- and long-term implications of tradeoffs. They are trusted advisors to and understand their customers or partner’s business, its needs, its technology challenges, and its industry; also, they build and own relationships with senior leaders ensuring short-term technology decisions will meet long-term business outcomes. They drive technical solution discussions and are able to dive deeply into technical details with customer teams. They are integral to progressing opportunities through their lifecycle. They work with limited guidance to lead and own the design of end-to-end customer solutions and shepherd those solutions through a customer’s implementation cycle. They also lead internal teams to deliver solutions that delight customers and result in measurable business impact.
SAs often find opportunities to contribute on shifting delivered solutions into reference designs or reusable artefacts and share best practices by leading and owning the development, delivery, review and maintenance of technical content that educates customers on technology strategy and best practices.
SAs speak at events with significant educational impact for technical and business audiences. They proactively identify gaps in our products and services and distill and translate feedback into clear business and technical requirements for product and engineering teams. They own the root cause resolution of complex problems (both internal and external) and contribute to their organization’s strategic planning, helping to identify gaps and opportunities. They actively recruit and develop others; leveraging their experience to train teammates on how to best design technical solutions for customers.
Within the ISV (Software Companies) segment in particular, SAs work with large, complex, strategic customers. They work together with Account Managers (AMs) and Technical Account Managers (TAMs) shaping the strategy to achieve business and revenue goals, while ensuring that best, long-term customer interest is kept as the primary factor in the guidance SAs provide. As such, ISV SAs are expected to have strong technical credibility combined with a great deal of soft skills and business orientation.
SAs operate in an autonomous way and are able to identify new technology-based opportunities. They also play an integral role in developing top SA talent, participating in the hiring process, mentoring new members and contributing to initiatives that help scale the SA organization.
In this role you will get to practice your creativity, linking technology to tangible solutions and educating AWS customers about the art of the possible. You will have the opportunity to implement cloud-native reference architectures for a variety of use cases. The Solutions Architecture team is a diverse group of technologists from a variety of backgrounds. Practical knowledge of the AWS platform is desired but not required, provided you have a sound technical foundation and a desire to learn.
You will have the support to grow your expertise in industry and technology areas of depth. Every day you will learn something new from your customers, your peers and your own experiments.
At Amazon you will be encouraged and rewarded for doing what is right for the long-term success of the customer. We value your passion to discover, invent and build on behalf of customers.
Amazon has always been, and always will be, committed to diversity and inclusion. We seek builders from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

Key job responsibilities
Work directly with customers to accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes.
Build technical relationships with customers and operate as their trusted advisor. The best interests of the customer will shape the guidance you provide.
Share the voice of the customer to inform the roadmap of AWS features.
Participate in the creation and sharing of best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts).
Evangelize and educate about AWS technology (e.g. through workshops, user groups, meetups, public speaking, online videos or conferences).
Contribute to the growth of the Solutions Architecture organization by interviewing candidates and having a voice in hiring decisions. You will also be helping others develop new skills by mentoring team members and knowledge sharing
Develop areas of depth in technical domains relevant to your interests and your customer's outcomes.


A day in the life
Our solutions architects are technologists with technical breadth and depth coupled with strong interpersonal skills. On a daily basis you will work alongside people who are leading the way in designing cloud bases architecture using AI and Agentic AI. We are the trusted advisor to our customers, so challenge our customers to think differently, learn more build elegant, transformative solutions!

About the team
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.