**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. As a Solution Support Engineer, you will leverage your expertise in ABAP, Fiori and SAP Finance to provide outstanding support to our customers. Your role will involve managing technical inquiries, resolving issues, and ensuring high levels of customer satisfaction while collaborating closely with our cross technical teams **Responsibilities:** + Deliver prompt and effective support for issues related to SAP Finance . + Diagnose and troubleshoot complex technical problems and debug, coordinating with other technical teams as necessary. + Maintain comprehensive records of customer interactions and solutions provided. + Develop support documentation and best practices to enhance the customer experience. + Collect and analyse customer feedback to inform continuous improvement in product offerings. + Manage and prioritize multiple support inquiries to ensure timely and efficient resolution. + Stay updated on the latest SAP products, services, and industry trends to provide informed support. + If required perform weekend support and 24x7 support activities as needed **Qualifications:** + Bachelor’s degree in Technology, Engineering, or Computer Applications (B.Tech/B.E/MCA). + Demonstrated experience in ABAP and Fiori development and support. + Excellent problem-solving skills and technical troubleshooting capabilities. + Strong communication and interpersonal skills for effective customer interactions. + Ability to work both independently and collaboratively within a team environment. + Strong organizational skills and attention to detail. + Previous experience in a support role, particularly within SAP systems, is preferred. + Familiarity with SAP tools and processes is a bonus **Why Join Us?** + Be part of a globally recognized company known for its innovative solutions. + Access to continuous learning and professional development opportunities. + Contribute to a dynamic and collaborative work environment where teamwork meets innovation. ​ **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. **We win with inclusion** SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs\_at\_sap#17498858-1050-415e-8d82-21f91655666b\_96fc) . Specific conditions may apply for roles in Vocational Training. **EOE AA M/F/Vet/Disability:** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 428456 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: \#LI-Hybrid.