Are you passionate about leveraging cutting-edge technology to solve complex problems and drive business success?

Do you thrive in a dynamic environment where your expertise  can make a significant impact?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About our Team

The solution Experts are part of the Special Operations team within the Professional Services Group. Our DNA is to support other teams and customers when our expertise is required, to pioneer complex technical and functional topics and to help the Product team to shape future products. We are autonomous individuals working in team and we thrive to grow the group knowledge. We are global.

About the Role

The Solution Expert has domain expertise of Firco Enterprise products solutions. The Solution Expert has three key responsibilities within Professional Services. They provide guidance and assistance on key implementation projects and escalations. They ensure knowledge is shared across all teams globally and develop and maintain the standard of materials used during projects. They also provide feedback and guidance to Product Team on common use of our product by clients.

Responsibilities 

Customer Focus 

Deep understanding of customer needs and problems 

Understand the market and broader trends 

Responsive to customer needs 

Actively demonstrate thought leadership and market insights to benefit customers 

Understand and promote the unique benefits of our products and services to delight existing and potential customers 

Use a wide variety of internal and external networks, to provide the best thinking and solutions for customers 

Build trust and commitment with a broad range of customers

Foster a mind-set in others where they are encouraged to put customers first 

Establish strong customer relationship, understand their business, and issue affecting their marketplace 

Seek, and act on, customer feedback and to improve my performance and their experience 

Put customer relationships first; going beyond my day-to-day work to delight customers

Take responsibility for positively resolving customer issues 

Work closely with Product Teams to provide feedback from the field and enhancement requests

Analysis & Decision Making 

Make decisions based on knowledge, data and experience 

Understand a situation by breaking it down into constituent parts 

Find and interpret data to improve understanding from a variety of sources

Make logical links to spot gaps 

Take into account business and broader strategic factors when looking at options 

Creatively integrate different data, ideas and perspectives that may come from unrelated sources 

See patterns and trends recognizing when similar situations are recurring and make connections that are not obvious to others 

Look business wide to understand underlying problem causes and solutions 

Make reasoned decisions to complex problems, despite incomplete or ambiguous information 

Take responsibility for producing long term solutions rather than quick fixes 

Business Delivery 

Drive towards highest standards of delivery 

Set and meet standards of excellence 

Clear understanding of the commercial aspects of our business and the broader business environment 

Act as a role model in demonstrating a passion for outstanding business results 

Translate my own and others ideas and suggestions into practical actions that improve business performance 

Challenge activities or projects that seem to have no clear business purpose, or which create barriers to deliver in an appropriate way 

Network with my internal and external stakeholders to identify ways to improve our business delivery 

Review business results regularly and initiate actions to improve business performance 

Respond positively to change or unforeseen circumstances and adopt actions appropriately, even if difficult to do so 

Identify opportunities for generating revenue or improving our business offerings 

Strong communication skills internal/externally 

Innovation & Creativity 

Challenge existing practices to improve business performance 

Learn from experimentation, new ideas and insights 

Work proactively with others to come up with new or creative ideas 

Encourage others to develop confidence in their new ideas and have the courage to develop them for implementation 

Show good judgement and confidence in taking calculated risks when deciding which new ideas to support, that have a measurable positive impact on customers 

Review existing systems and processes to identify ways to improve or simplify them Look for innovative ideas and approaches used elsewhere to improve what we do in my part of the business 

Draw out creative ideas from others and link them together 

Take action to implement, monitor and review new ideas and suggestions 

Requirements

Build, develop and continuously improve our professional expertise 

Embrace and apply the best tools, technologies and professional knowledge 

Share our expertise and knowledge 

Demonstrate a passion for leading edge professional development and actively encourage and nurture others 

Strive to be recognized as a subject matter expert within the business and by external customers 

Use personal networks of contacts within and outside the business to share professional knowledge 

Actively encourage and enable others to extend their skills and knowledge in their professional area 

Expert level knowledge of 1 or more Products 

Strong knowledge of other Products 

Technical Skills 

Understand technology and platforms, including Cloud 

Leverage software tools 

Industry Understanding of Software Life Cycle 

Advanced Knowledge of Unix and Windows Operating Systems 

Advanced Knowledge of RDBMS and SQL 

Advanced Knowledge of Web Application Servers 

Advanced Knowledge of SOAP XML and MQ 

MS Office expertise specially Excel and Word 

Strong ability to produce technical documentation 

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Position is eligible for base salary plus an annual bonus.

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. 

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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