Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

HR Function

Management Level

Senior Manager

Job Description & Summary

The xLoS Solution Architect is responsible for developing the overall solution including the development of solutions that span multiple lines of service which are non-traditional (industry specific/bespoke). This role involves translating complex business requirements into scalable and efficient technology solutions, driving operational excellence, supporting market activation, and delivering enhanced value for clients

Job Summary: 

The xLoS Solution Architect is responsible for developing the overall solution including the development of solutions that span multiple lines of service which are non-traditional (industry specific/bespoke). This role involves translating complex business requirements into scalable and efficient technology solutions, driving operational excellence, supporting market activation, and delivering enhanced value for clients .

Roles and Responsibilities:

Develops and executes the cross line of service solutioning strategy for Managed Services offerings, aligned with business objectives and industry best practices 

Leads and takes accountability for the solution he/she is responsible for. Work with team of technical professionals, architects and support staff fostering a culture of continuous improvement and collaboration to maximize efficiency and effectiveness 

Identifies opportunities for collaboration and integration across multiple Lines of Service 

Leads the design and development of integrated solutions that cater to the unique needs of multiple Lines of Service 

Ensures alignment of solutions with business requirements and compliance standards 

Collaborates closely with clients to understand their cross-functional requirements and deliver tailored solutions 

Provides expert advice and recommendations to clients to optimize their business processes 

Provides technical leadership and guidance to multiple stakeholders across the business 

Stays updated with emerging changes and trends to drive continuous improvement in solutioning approaches 

Identifies potential risks and challenges related to cross line of service solutioning and implementing effective mitigation strategies 

Fosters strong relationships with internal stakeholders, including business leaders and technology teams, to promote effective collaboration 

Acts as a point of contact for cross line of service solutioning queries and discussions 

Ensures compliance with technology contracts and agreements. Expected Skills: 

Solution Architecting  

Up to date knowledge on various technology and its uses  

Team management 

Commercial model review 

Transition management

Expected Competencies: 

Strategic mindset  

Stakeholder management 

Ability to influence 

Communicate with impact  

Project management 

Results driven 

Drive organizational excellence 

Required Language Skills:

Proficient in written and spoken English. Arabic is a plus 

Minimum Education and Specific Qualification: 

Bachelor’s Degre / Business Management / master's degree, Business Management / Administration or equivalent from an accredited university 

Certifications (e.g.  PMP) is desirable

Minimum years experience required

Minimum of 12 years of professional work experience with a proven portfolio of projects in solution management across various industries either from BPO/ outsourcing projects/ Shared Services, preferably in the Middle East, and experience in managing and leading teams

Additional application instructions

NA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 32 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date