SUMMARY

Support Medical and Dental Case Management by assisting with the coordination of dental care to include liaising with drill weekend military personnel for continuity of care and transition to the week operations, and to coordinate dental treatment and referrals while working in collaboration with Health Systems Support (HSS) team for soldier care driven functions.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Coordinate care for those soldiers identified as DRC3, schedule appointments, assist the records room personnel with administrative tasks and ensure all treatment plans are completed in a timely manner. Responsible for tracking medical/dental status of all assigned Soldiers; including compliance and non-compliance to meet the ultimate goal of maximizing Soldiers returning to duty and increasing deployability. Responsible for medical charting in eCase. Responsible to access and utilize: MODS, eProfile, MHS Genesis, MWDE, MEBPrep, QTC Portal, MEDPROS; and MEDCHART: DenClass, eCase HRR, DOEHRS hearing management repository, MRR, BH case management, tracking, records input, reports, voucher management, and case documentation. Request profile exams/Fit for Duty evaluations including: PHA, medical, behavioral health, dental, and audiology exams at physical exam center or through RHRP QTC in clinic (voucher) process in the QTC portal or equivalent NGB approved system. Coordinate Soldier treatment plans with appropriate medical facilities; including contracted Dental Services. Will work with identified Soldier and Dental services to schedule and after treatment follow-up on treatment plan as applicable. Track referral in e-case in MEDCHART. Attend PHA events as determined by the OTSS according to the needs of the state and the individual units. Ensure those Soldiers referred for dental treatment are referred, tracked, and followed up with appropriately. Submit case processing, medical documentation, and profile concerns to military or contracted Provider(s). Manage Soldier’s care/e-Case from the identification of the condition to when the Soldier is Considered medically ready (fit for duty) or administratively separated from the military. 100% of Soldiers undergoing Case Management will be contacted at a minimum once monthly. Contact is defined as a telephonic conversation (TCON), E-mail communication where the Soldier responds to CM message, or a face-to-face encounter. Follow the regulations and policies applicable to Individual Medical Readiness (IMR) and deployment, to include the AR 40-501 and other applicable regulatory policy and guidance. Ensure documentation received from the Soldier and/or their medical/dental team is received and placed in appropriate electronic record, (Denclass and HRR in MedChart) as well as the Soldier’s hard copy record. Maintain Soldier medical records in accordance with Army Regulation (AR) 40-66. Provide Records Custodian or delegate with all relevant medical/dental documentation that can liaison between medical events and dental treatment sites and data records site. Obtain medical release of information from Soldier. Educate Soldiers on resources available to improve mental health (LCSWs) and dental readiness (SCC). Maintain Health Insurance Portability and Accountability Act of 1996 (HIPAA) standards and guidelines. Review and track dental treatment progress. Upload medical or dental documents of case managed Soldiers into Health Readiness Record (HRR). Stamp all medical documents for verification after uploading. Index uploaded medical documents. Schedule service members as appropriate for weekly clinic slots. Provide all medical/dental documents received for case management to Records Custodian to be filed using a document evidencing transfer of custody from the Contractor to the government.   Ensure all administrative charting in eCase is completed if indicated. Track medical/dental appointments by communication with the unit and the Soldier to ensure Soldier attendance and submission of follow up documentation. Log in eCase any contact with SM (email, voice call, or personal interview). Communicate with delegated government personnel to track compliance versus noncompliance. Run MEDPROS and/or MEDCHART report Post PHA/SRP event or as requested by the COR/OTSS. Monitor MEDPROS and MEDCHART to ensure all scheduled services are completed/updated and current medical status is reflected. Report Medical Readiness to the Commander or his/her designated representative. Assist with release of records and records requests by current as well as retired service members. Maintain regular and punctual attendance. Perform other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES

None.