As a SUS Engineer in the Software Upgrade Services team, you will play a critical role in ensuring seamless software testing and verification of our cutting-edge telecommunications products. Working closely with cross-functional teams, you’ll engage in functionality and node testing, guide software release verification, and manage both pilot and mass deployment activities. You will thrive in a dynamic work environment that encourages innovation and continuous improvement, where your contributions directly impact service quality and customer satisfaction. 

You have:

B.E / B.Tech in Telecommunication, Computer, Software, or Electrical Engineering. 5+ years of relevant experience in Customer Support. Experience with Radio LTE/5G & Cloud RAN Products (NADCM/Airframe). Proficiency in software upgrades and feature activation. Basic troubleshooting skills and experience with log collection & processing tools.

It would be nice if you also had:

Experience in maintaining KPIs and collaborating with cross-functional teams. Familiarity with Method of Procedure Testing and deployment processes. Conduct software testing and verification for seamless software upgrades and functionality assessment. Execute Method of Procedure for pre and post upgrade checks and ensure compliance with upgrade protocols. Conduct troubleshooting of software issues post-upgrade to ensure system reliability and performance. Coordinate software release verification and acceptance processes for both pilot and mass deployments. Prepare and submit timely status and event reports, maintaining established Key Performance Indicators (KPIs). Provide technical expertise to team members to enhance deployment efficiency and address challenges.