Welcome page Returning Candidate? Log back in! Software Technical Support Engineer (MFT/B2Bi) Job ID 2025-8178 Category Services Job Location US-AZ-Scottsdale Overview

We are looking for our new Customer Support Technical Engineer (MFT/B2Bi) to join Axway's family. Are you ready? Join us now!!

 

This is a tremendous opportunity for the Customer Technical Support Engineer who enjoys working with customers to solve challenging technical problems in a dynamic, fast-paced environment. You will start by learning one of Axway’s industry-leading enterprise software solutions while becoming familiar with our worldwide support processes. As your confidence builds, you will take ownership of support cases and the customer relationship. In your visible role you will work with Axway’s sales team, field consultants the R&D organization and will be positioned well to drive customer success.

 

Responsibilities

 

Key Responsibilities

Work with little or no supervision to provide advanced complex troubleshooting assistance, problem replication / duplication, and diagnostic supportProvide advanced technical support for both the application and environment including operating system, database, and networkLead accounts through complex issue resolution including customer meetings, status reports, and updates. Respond to phone, email, and web ticket customer issues within target service levelsAct as a gateway between the customer and the next level of resources; ensuring issues have met minimal requirements for escalation Maintain current working knowledge of Axway products and technology Document all customer contacts and activities in CRMProvide beta/sprint support for assigned products Travel to customer sites to assist in problem diagnosticsPerform after hours cell phone support on a rotating basis

Key Competencies

Disciplined yet creative approach to problem-solving Strong curiosity-driven desire to become an expert Ability to manage multiple work streams while maintaining high level of customer satisfactionExcellent verbal and written communication skills Ability to work effectively in a dynamic highly visible environment High level of ownership and accountability Qualifications

 

Qualifications

1-3 years experience in customer support environmentBachelors Degree in IT, CS or related field of study Proficiency with database systems (esp. Oracle), SQL, and client-server Knowledge of internet applications and transport protocols including SMTP, ftp, HTTP, SSH, SSLExpertise or desire to learn network connectivity and communication protocolsExperience with programming languages including Java, C++ and Perl advantageousExperience with Linux and Windows platforms

Company Overview 

At Axway, we’re more than a company—we’re a pioneer. For 25 years, we’ve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries, 11,000+ customers, and a global team of over 1,400+ passionate professionals, Axway is driving the future of enterprise integration. 

  

We’re on a mission to be the leader in our space, empowering our customers with secure, mission-critical software to manage and deliver impactful business outcomes from all their digital business interactions. 

 

Why Axway? 

We believe in the power of togetherness. When you’re part of Axway, you’re part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite, you’ll find camaraderie, collaboration, and the support of leadership  to inspire you daily. 

  

Here, you’ll grow, innovate, and succeed because we’re better together. Each step forward in your personal journey is one we take as a team. Join us, and let’s accomplish extraordinary things together. 

  

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: https://www.axway.com/en. 

  

Ready to shape the future? Let’s get started—because at Axway, together, we can. Together, we will. 

 

Axway is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.

 

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