Join Manulife's Global Solutions Delivery team as a Software Technical Analyst, where you'll have the opportunity to work with an Agile, high-performing team in the L2 Application System Support Team. In this role, you will be instrumental in supporting application deployment, gathering business requirements, and performing data analysis to develop solutions that align with Manulife's standards. Your work will contribute to our mission of providing innovative and reliable financial services by ensuring systems function seamlessly and efficiently. With access to a competitive salary, professional development opportunities, and a values-driven culture, you'll be empowered to grow your career while making a significant impact on the future of financial services. Benefit from our commitment to inclusion, and help shape technology's role within our organization as we transition to cloud-based solutions. **Position Responsibilities:** + Collaborate with upstream and downstream systems to debug or troubleshoot data processing issues, and investigate SQL stored procedures, Informatica Workflows, CA WLA failures, and Perl scripts to support issue resolution and analysis for minor enhancements. + Track and resolve a high number of exceptions daily as part of operations support, using Agile methodologies to manage work and enhancements in JIRA. + Coordinate development efforts with the development team for major enhancements and ensure code deployments meet audit standards. + Contribute to shaping the future of technology within our group by helping transition to cloud-based solutions, staying current on standards, technologies, approaches, and methodologies. + Consistently apply the concept of continuous improvement to enhance processes and technologies, fostering innovation within the team. + **Work Arrangement** : This position follows a hybrid setup, requiring 3 days onsite every week in UP Ayala TechnoHub, Quezon City. + **Shift Schedules:** Willingness to work 9am to 6pm PHT and cover for teammates on a 4pm to 1am PHT shift if needed. Shift schedules may vary depending on business needs. **Required Qualifications:** + Minimum of 2 years of experience supporting systems at Level 2 (support). + Web app knowledge (Frontend and Back End web technologies, APIs etc) + Experience with relational database structures and methodologies, and SQL. + Ability to read JavaScript or any programming language (for code-level investigation). + Ability to create JavaScript-based monitoring scripts in a system such as New Relic. + Applicable degree or designation in Computer Science or equivalent experience. **Preferred Qualifications:** + Experience in the financial industry. + Cloud based technologies (Azure) – nice to have, not needed. We can train you. + Familiarity withother technologies (Nice to have): + MongoDB (Nice to have) + React JS / Node JS (Nice to have) + CA Workload Automation / job scheduling tools + ServiceNow / Jira / other workflow tools + Observability and Monitoring: New Relic, Devo / others **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido