**About NCR Atleos** NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. **TITLE: Software Support Specialist** **LOCATION: Egypt** **About NCR Atleos Corporation** **:** NCR Atleos (NYSE: NATL) is a global technology company dedicated to creating exceptional self-service banking experiences. We provide comprehensive services, software, and hardware solutions for self-service channels. Headquartered in Atlanta, Georgia, NCR Atleos can be found online at www.ncratleos.com . **You are:** Passionate about technology and troubleshooting, with a unique perspective on the world. You see possibilities and opportunities everywhere, believing that every problem has a solution. You view challenges as boundaries to push and problems to solve. **Position Summary & Key Areas of Responsibility:** The Software Support Specialist is a mid-level role within Level 2 & Level 3 Software Support. This position involves collaborating with global customers, internal teams, and peers to investigate relatively complex problems, identify and confirm product bugs, recreate issues, provide advice on product usage, and assist with configuration. While the role requires good domain and technical knowledge, additional comprehensive training will be provided as necessary. The Software Support Specialist must be customer-oriented and ready to offer solutions to address customer issues. Successful candidates will receive training, mentorship, and support on NCR's proprietary software products. **Responsibilities and Competencies:** + **Product Skills and knowledge** + Reasonable technical knowledge across the related NCR Atleos product range, including all currently released and supported solutions. + Knowledgeable on assigned solutions. Capable of investigating issues but may infrequently require assistance. + Understands complex functionalities and features of the product. + Can provide detailed troubleshooting and support for complex issues. + Basic knowledge of 3rd party products used within customer solutions + **Troubleshooting** + Gathers and analyzes information, formulates and tests hypotheses for complex issues. + Identifies, designs, develops, and validates solutions for complex issues. + Utilizes standard troubleshooting tools and techniques. + Minimal issue recreation when appropriate, but may require assistance and guidance. + **Process Adherence** + Follows established processes and procedures for incident management. + Owns assigned issues until closure, ensuring regular communication updates. + Keeps customers updated with the status of investigations as per SLA guidelines. + Suggest process improvements. + **Knowledge Capture** + Creates knowledge articles. + **Collaboration** + Works effectively with team members to resolve more complex issues. + Communicates clearly and follows established protocols when interacting with other departments. + Provides support and guidance to junior team members during collaborative efforts.. **Technical** **Qualifications** **[Insert/Delete as necessary for the team position advertised]** **Channel Management Software** + Knowledge of Web Applications. + Basic understanding of Cloud-based technologies and solutions (Amazon Web Services, Microsoft Azure, etc.). + Knowledge of Web Applications. + Microsoft Windows technologies. + High-level knowledge of Relational Databases and DB structures. + Basic understanding of and writing SQL queries. + Knowledge of Tomcat, Webservices SOAP / REST API calls. **Basic Qualifications** + Bachelor's degree in a computer/science-related field, typically software engineering, electronics, information systems, or a related field. + 2-4 years of related experience. **Additional Qualifications** + Good communication skills, both written and verbal. + Ability to work effectively in a team environment. + Proactive and positive attitude. + Decision making. + Problem solving. + Interpersonal skills. + Attention to detail. + Ability to be focused and a self-starter. + Strong desire for quality. + Ability to multitask. + Tact & diplomacy. + Excited by the challenge of the unknown. + Analytical skills. + Ability to work flexible hours. Visit our careers site (https://www.ncratleos.com/careers) for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs. Offers of employment are conditional upon passage of screening criteria applicable to the job. **EEO Statement** NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. **Statement to Third Party Agencies** To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.