**Introduction** We are looking for a technically curious and motivated early-career professional to join our Security Software Support Team . In this role, you’ll work directly with clients to troubleshoot and resolve issues related to log ingestion, parsing, authentication, and system behavior in QRadar (SIEM). This is a client-facing technical support role where you’ll grow into a Product expert while contributing to our mission of delivering outstanding client experience. **Your role and responsibilities** Provide support to users and quickly forming solutions to return systems to proper operation. • Use troubleshooting/ debugging techniques and tools to analyze technical problems • Engage development teams for issues that need a resolution through code fixes • Analyze customer problems and service requests and resolve them within agreed service levels • Develop training technical notes and troubleshooting procedures to help customer’s support personnel interact properly with software. • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. • Maintain detailed records of daily interactions with customers, reported issues, and completed solutions. • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information. • Create and implement new processes to improve efficiency and customer satisfaction. • Become a technical subject matter expert for our flagship product family of Qradar SIEM **Required technical and professional expertise** * Hands-on experience with Linux/Unix systems: familiarity with command line, log reading, and basic system commands * Proven experience in troubleshooting technical issues, ideally in software, infrastructure, or system administration roles (e.g., L2 Support, support engineer, Sys Admin etc) * Familiarity with log formats, parsing concepts, or regular expressions (regex) * Basic knowledge of networking fundamentals, including TCP/IP, ports, DNS, and firewalls * Ability to analyze logs and identify error patterns or failures * Strong analytical thinking and attention to detail * Excellent written and verbal communication skills in English * Strong sense of ownership and willingness to learn complex enterprise systems * Basic SQL knowledge ------------------------- **Preferred technical and professional experience** * Understanding of authentication protocols (LDAP, SAML, TLS) * Experience with WinCollect or other Windows log collection agents, * Basic scripting in Bash or Python * Exposure to SIEM tools or concepts related to security monitoring * Knowledge of certificate management or TLS troubleshooting * Red Hat Administrator Certification IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.