Welcome page Returning Candidate? Log back in! Software Support Analyst Job Location Chicago ID 2025-7355 Eligibility to Work in the U.S. Required Yes Required Education Associates Degree Type Regular Full-Time Overview

Job Title: Software Support Analyst
Company: Titan Electronics
Location: Chicago
Reports To: Vice President

 

About Us:

Marksman Titan Security Group is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman Titan’s customized approach to security services will provide you with the opportunity to learn, grow and succeed.

 

Our core values of being Unified, Transparent, Innovative, Committed, and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

 

Position Overview:

The Software Support Analyst will perform a broad range of technology-related duties with minimal supervision. This includes project-based initiatives, time-sensitive tasks, and daily support responsibilities that require strong prioritization, problem-solving, and customer service skills.

Responsibilities

Key Responsibilities:

Assemble computers from parts; install operating systems and related softwareProvide advanced troubleshooting for hardware, software, and networking issuesManage user onboarding/offboarding processesDeliver day-to-day operational service and support via helpdesk managementAssist with infrastructure development, server builds, and OS upgradesLearn and support Access Control, CCTV, NVR, Alarms, Intercom, and related systemsPartner with customer personnel to demonstrate systems, provide training, and build relationshipsTravel occasionally to customer sites Qualifications

Minimum Requirements:

IT experienceWindows Server: Active Directory, Group Policy, and related servicesExperience with Azure AD and Single Sign-On (SSO)

 Preferred Skills & Abilities:

Strong deskside and remote support expertise across multiple computer service areasKnowledge of networking, IP schemes, switches, and firewallsExperience with MerakiFamiliarity with Cisco/Webex phone systemsExperience with IP cameras/DVR software (preferred but not required)Excellent prioritization and problem-solving skills, especially under pressureStrong communication and customer-facing skillsDemonstrated ability to work independently and make sound decisionsEnthusiasm, initiative, and ability to contribute to strategic discussions

Preferred Skills & Abilities:

Ability to obtain a valid PERC licenseValid driver’s license with clean driving recordAbility to pass a pre-employment drug screen and background check

Why Join Marksman Titan:

Join a nationally recognized Top Workplace with award-winning culture and leadership.Salary range: $50,000 – $55,000, based on experience.Full benefits package including health, dental, vision, 401(k), and more.Discretionary year-end bonusOngoing training, skills development, and career growth opportunitiesEqual Opportunity Employer (EOE/M/F/D/V) #HP

Apply now or email work@titan-security.com 

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