The Software Renewals team is looking for a EA Software Renewals Specialist.

 

In this role, your responsibilities will be:

Drive EA service renewals through effective phone and email interactions with customers and SSMs.  Implement a strategic and redundant approach to ensure EA documentation and processes are driven with high attention to detail.  Respond to inbound requests promptly and with clear communication.  Identify risk / areas of improvement for customer experience with the EA and communicate promptly to the SSMs.  Document all activities using SFDC and Oracle systems and collaborate with sales teams.  Provide constructive feedback on processes and areas for improvement.  Ensure SLA attainment.  Ensure end-to-end process efficiency and accuracy in orders/quotes and contract management, using NI systems to support internal and external customers.  Act as a trusted advisor to collaborators, offering support and value in revenue generation conversations with customers.  Assist external and internal customers with order status, contract management, SW services troubleshooting, and other SW Services inquiries.  Develop strong knowledge of SW services and technical aspects to promptly address customer inquiries.  Engage customers using NI SW renewals strategy, improving calls and emails to ensure timely renewals and uninterrupted entitlements.  Champion effective communication and collaboration with multiple NI departments and groups to ensure customer success (Agreements, Account Executives, EA Marketing, Sales, EA Training Support, and Customers).
 

For This Role, You Will Need:

Bachelors Degree or equivalent experience. High attention to detail and quality oriented service. Experience with Oracle and Microsoft Office. Customer facing experience. Excellent written and verbal communication. English level Should be B2 or above. Ability to be in the office 3 days a week in our office in Escazu. Preferred Qualifications That Set You Apart: Experience handling contracts. Experience with service or software renewals. Basic knowledge of Oracle tools.

 Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.