Forms Quality Assurance Limited Term Employee 

Job Summary 

The Forms Quality Assurance Limited Term Employee is responsible for ensuring the quality and accuracy of online assessments through comprehensive testing and verification processes. This role involves performing user acceptance and regression testing, following detailed test cases, and verifying functionality across multiple devices and platforms. The employee will help the larger group by collaborating with various teams, and participating in continuous improvement initiatives.  

 

Principal Activities   

Quality Assurance:  

Perform user acceptance testing and regression testing of published online forms/tests   Utilize process documentation and follow detailed test cases to review online forms  Verify testing form functionality on various devices and application platforms, ensuring form settings meet customer requirements  Execute test runs and report bugs using Zephyr  Research and analyze testing and production quality issues  

 

 

 

Performance Expectations: 

Assess work queues throughout the day prioritize assignments according to process expectation and FQA Admin Team direction  Execute test cases in a timely manner, relative to other team members and overall standard processing times  Ensure test case verification and customer requirement expectations are clear and concise prior to execution  Communicate any delays to the FQA Admin Team with an ETA 

 

Collaboration:  

Attend team meetings  Interact primarily with the FQA Admin Team and more widely with the entire verification team to collaborate across programs as priorities shift.  Flex to help assist other groups as work demands 

 

Training:  

Complete training on verification processes and best practices  Work with the FQA Admin team, your mentor, and manager to ensure you have all necessary access and required training  Pull up one on one with your mentor or the FQA Admin Team to work through any issues and answer any questions as needed 

 

 

Continuous Improvement:  

Actively participate in continuous improvement initiatives by providing feedback to help implement solutions to enhance efficiency and accuracy.  Document and communicate repetitive issues to the FQA Admin Team so they can reach out to the owning teams to see where efficiencies can be made.  Stay up to date on TestNav system updates and impacts to verification processes. 

 

Overtime:  

Work overtime as needed to meet deadlines, including evenings and weekends. 

 

 

Minimum Qualifications  

Education and/or Experience:   H.S. diploma or GED   Working knowledge of industry standard mobile device and computer operating systems  Proficient analytical, critical-thinking, and problem-solving abilities  High attention to detail and precision in spotting discrepancies  Proven ability to analyze, research, and clearly communicate testing outcomes and software defects to stakeholders   Ability to work independently and collaboratively as part of a team  Ability to manage time effectively and prioritize tasks  Adaptable to changing requirements, environments, deadlines, and priorities  Willingness to work on nights and/or weekend when required 

 

 

Preferred experience:  

Experience with project and test management tools such as Jira, Zephyr  Software Testing experience across various applications and platforms  Experience in understanding and interpreting software requirements and identifying potential issues  Knowledge of SDLC testing models and methodologies, including interpreting and executing test cases  Ability to identify, analyze, and troubleshoot software issues  A willingness to learn new technologies and testing techniques  Proficient with MS Office 365 apps