**Job Responsibilities:** * Establishes an annual planning horizon, aligning team objectives with strategic goals and ensuring proactive preparation for upcoming initiatives, fostering strategic alignment and proactive readiness. * Executes the organization’s strategy effectively, establishing clear success criteria and accountability levels for team members, ensuring alignment with overall goals. * Defines, measures, and achieves key operational metrics such as performance, incidents, capacity, and availability, ensuring operational efficiency and effectiveness. * Cultivates an environment fostering performance and quality in customer satisfaction, technical expertise, and process improvement, promoting continuous learning and development. * Implements quality review and continuous improvement practices, addressing trends and enhancing work instructions and customer service outcomes, ensuring ongoing enhancement of service delivery standards. * Utilizes Information Technology Infrastructure Library (ITIL) or equivalent techniques to drive operational efficiency at the business and departmental levels, optimizing processes and workflows for maximum effectiveness. * Collaborates with internal and external stakeholders to stay abreast of technological developments, identifying trends and opportunities for innovation, fostering a culture of continuous learning and adaptation. * Ensures the team is adequately trained and equipped to implement and support operational processes and procedures effectively, promoting proficiency and excellence. * Provides guidance and direction to support, infrastructure, and platform professionals, facilitating their alignment with organizational objectives, fostering teamwork and collaboration. * Holds responsibility for achieving results within the assigned competency area, including managing costs, optimizing methods, and fostering staff development, driving performance and accountability. Bachelor's / Master's Degree in Computer Science, Software Engineering, Information Technology or equivalent. Over 10years of experience in areas such as Software Development, IT Operations or equivalent. **Preferred Skills:** * Business Acumen * Continuous Improvement * Strategic Planning * Project Management * Cloud Technology * SAFe Practices * People Management * Budget Management * Operations Management * Quality Assurance (QA) **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.