Requisition Number: 101694
Software Licensing Consultant
Location: The role will be a hybrid position located in Gurugram, Hyderabad, Bangalore.
Shift Timings- 2:00 PM - 11 :00 PM
Insight at a Glance
14,000+ engaged teammates globally #20 on Fortune’s World's Best Workplaces™ list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globally
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
About the role
We are seeking an Analyst who will be supporting Insight’s Consultants who own the delivery for a strategic Microsoft License Desk project for a large global client with key Stakeholders in the US and in the Netherlands. You will be accountable to meet defined outcomes and will be responsible for a high quality end user experience. In your role you combine strong customer service skills and your experience and/or interest in IT with a keen desire to advance customer operations to drive innovation and efficiency.
As a Software Licensing Consultant you will:
Service Desk activities such as providing on-demand advice and guidance for all client's licensing, administration and purchasing questions. This may be through online service management portals, Microsoft Teams or email in response to requests and queries submitted by Insight’s client. Manage the workflow of the service desk, including tracking, and management of responses through to completion, and escalate to more senior teammates as appropriate. Managing multiple concurrent tasks: tracking progress against deadlines and expectations, working with your colleagues to understand anomalies, overcome conflicts or issues. Functional management of client’s Microsoft license management tooling. Ability to work on projects as a delivery Professional taking responsibility for the delivery of distinct task/s within the scope of a project. Build strong relationships with internal team members and with the client. When required participate in activities relating to: a) standard operating procedures, b) training and development and c) Team meetings. Take on a proactive approach to learning and to improve our service delivery. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career
What we’re looking for
Proven experience working with large enterprise clients, with a focus on Service Desk activities. Strong attention to detail to process contract and purchase data records, identify errors and inconsistencies in data, combined with analytical skills for interpreting data trends and problem-solving abilities to address issues Hands-on, practical experience with data management, configuration understanding, and leveraging data management tooling functionalities. Experience working within a global service delivery model, collaborating with geographically dispersed and multidisciplinary teams. Excellent written and spoken English skills are mandatory for this role
Desired Skills (Bonus Points):
Relevant certifications (e.g., ITAM certifications, specific Microsoft certifications). Experience with Microsoft licensing and related agreement management activities What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Join us today, your ambITious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India