As a Customer Training Professional, you will provide comprehensive software training to Reynolds and Reynolds customers and associates in a classroom setting and live over the internet. This training is designed to help customers get the most benefit from their systems via thorough knowledge of the features available. You will learn Webex Training Center to conduct ‘Net Classes’ online, complete with live audio and video, application sharing, and hands-on lab computers for customers. Some travel to customer sites or training centers may be required.

In this role, you will be responsible for becoming a training expert through company-led trainings, self-paced software testing, and peer-reviewed run-throughs. Additional time will be spent creating, writing, and revising course materials.

You will correspond with product experts to support existing customers, pursuing a commitment to excellence by constantly improving the department’s knowledge, skills, and processes, and evaluating student understanding.