Meet the Team

Cisco's Professional Services IT Team plays a pivotal role in empowering Cisco's internal PS organization by supporting a diverse range of critical personas-including Delivery Managers, Project Managers, Architects, Engineers, and more. This team is instrumental in driving significant revenue across Cisco and Splunk projects, delivering progressive outcomes on a global scale.

We are committed to building and maintaining a best-in-class, unified, and intelligent enterprise platform and digital ecosystem. This enables seamless processes and an outstanding user experience for all roles within Professional Services, fostering stronger relationships with customers and partners as part of Cisco CX offerings.

As we look to the future, our strategic focus is on integrating AI into our automation landscape. This initiative is designed to deliver substantial operational savings, measurable improvements, and scalable efficiencies-ultimately enhancing business profitability. Achieving these goals will require us to optimize workflows and fully use the power of AI-driven solutions.

Your Impact

You will be a key driver of innovation in the team, designing, building, and optimizing solutions that streamline business processes, elevate user experiences, and safeguard data integrity across our Salesforce ecosystem. By bringing AI into our solutions, you will further empower the team to enhance decision-making, predict business trends, automate repetitive tasks, and deliver greater value to both internal users and customers. Your expertise in customizing and automating workflows, integrating with other enterprise systems, and responding swiftly to evolving business needs will directly fuel increased efficiency, productivity, and impactful business results.

Design, develop, and optimize customized solutions within the Salesforce platform to support critical business functions, project objectives, and organizational goals. Integrate AI-powered capabilities into Salesforce solutions to enhance automation, predictive analytics, and intelligent decision-making. Implement and support seamless Salesforce integrations with both internal and external systems, ensuring data accuracy and process efficiency. Develop and maintain scalable Visualforce, Apex, and Lightning components, using for performance and security. Handle the end-to-end Salesforce development lifecycle-including requirements' analysis, solution design, testing, deployment, monitoring, and ongoing maintenance. Collaborate with business team members to identify, define, and deliver innovative enhancements. Provide technical leadership by establishing and promoting development best practices, including integration, application development, deployment strategies, and automated testing. Proactively troubleshoot, diagnose, and resolve technical issues to ensure optimal performance of Salesforce solutions. Stay abreast of the latest Salesforce features, industry trends, and AI advancements, recommending and implementing process improvements. Create and maintain comprehensive technical documentation, including solution designs, technical specifications, and user guides to support knowledge transfer and system sustainability.

Minimum Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience as a Salesforce Developer with a strong understanding of Salesforce architecture, best practices, and platform capabilities. Hands-on experience integrating AI/ML solutions into Salesforce, leveraging tools such as Salesforce Einstein, AI Cloud, or external AI services. Salesforce Developer Certification (e.g., Salesforce Certified Platform Developer I/II) is highly desirable. Proficient in Salesforce technologies, including Apex, Visualforce, Lightning Component Framework, and SOQL. Experience with Salesforce integration tools and APIs (e.g., REST, SOAP), as well as integrating AI-powered APIs or platforms. Strong understanding of Salesforce configuration, including workflows, validation rules, process builders, and flows. Familiarity with Salesforce App Exchange, third-party applications, and AI-driven add-ons. Experience with version control systems (e.g., Git) and CI/CD processes to enable efficient, high-quality deployments.

Preferred Qualifications

Ability to work independently, prioritize tasks, and handle multiple projects in a fast-paced, dynamic environment. Continuous learner, staying ahead of with Salesforce, AI, and industry trends to drive innovation and best practices. Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and recommend AI-driven enhancements. Strong communication and collaboration skills, with the ability to work effectively with multi-functional teams and business stakeholders. Strong great teammate with a collaborative mentality and a positive influence on team culture. Culture add: Brings different perspectives and actively gives to a supportive, innovative, and inclusive work environment. Proficient in JavaScript, HTML, CSS, and other modern web technologies. Experience working within Agile/Scrum methodologies, adapting quickly to changing priorities and requirements. Familiarity with data migration tools and techniques for seamless data integration and transformation across platforms.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.