At Cisco IT, we’re not just redefining technology, we're reshaping the way Cisco runs. Our team is at the forefront of reimagining business operations by combining smart technology, streamlined processes, and impactful data insights.
Together, we’re building the future of Cisco—reinventing applications, redefining experiences, and unlocking the full potential of our people, products, systems, and data. This is your opportunity to be part of a high-reaching journey that’s setting the standard for what’s next in the digital world.
Join us—and help show the world what’s possible!
Your ImpactThe CRM Engineering & Transformation Office (CETO) is a driving force behind improving the customer and partner experience across Cisco’s Support Services. We are seeking a Software Engineer to join our team, focusing on Support Case Management within the Customer Support function
In this role, you will:Chip in to the development of innovative applications that support project delivery across CRM Applications SpaceCollaborate with multi-functional teams from IT, Operations, and Engineering.Gain valuable exposure to the broader Cisco IT and Customer Experience(CX) strategy.Work closely with Product Owners, Product Managers, Technical Architects, and development teams to deliver solutions that are aligned with business goals and technology roadmaps.Key Responsibilities:Craft and develop customized solutions within the Salesforce platform to support business functions, project objectives, and company goalsImplement and maintain integrations between Salesforce and internal or external systemsDevelop and handle Visualforce pages, Apex classes, triggers, and Lightning componentsBe responsible for the full Salesforce development lifecycle, including testing, deployment, and ongoing maintenanceCollaborate with business collaborators to gather requirements and implement improvements in a fast-paced environmentProvide technical leadership by setting development standards for integration, architecture, testing, and deploymentFix and resolve technical issues to ensure efficient performance and reliabilityKnow the latest with Salesforce platform updates and recommend improvements or enhancementsBuild and maintain technical documentation, including design specifications and user guidesMinimum Qualifications Possess a Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience).6+ years of professional experience in software development.Exposure to or basic hands-on experience with Salesforce Service Cloud, including Lightning Web Components (LWCs), Apex, Flows, and Service Console.Foundational knowledge of modern J2EE, JavaScript frameworks such as React.js or Angular, with an understanding of components, state management, and responsive design.Preferred QualificationsSalesforce Platform Developer I or Salesforce Administrator certification is a plus;Familiarity with Salesforce DevOps tools (Copado, Flosum) or general understanding of CI/CD pipelines is beneficial.Exposure to using or customizing UI component libraries (LWC base components, Material-UI, Angular Material); interest in building reusable UI components.Familiarity with concepts like APIs, authentication (OAuth, JWT), and third-party integrations; hands-on project or coursework experience is a plus.Strong communication skills and ability to work effectively in team; willingness to guidance and mentorship in a global IT environment.Familiarity with version control (Git) and experience working in team or academic projects; exposure to Agile/Scrum is a plus.Understanding of basic UI/UX principles and a desire to grow skills in building user-friendly interfaces.Solid understanding of JavaScript (ES6+), HTML5, and CSS3, with eagerness to apply these in real-world projects.Strong curiosity, willingness to learn, and ability to solve issues with mentorship.