Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job Description
The team you will be joining: Contact Handling
At Wise, our Contact Handling team plays a crucial role in shaping the Customer Support experience. Alongside two other engineering teams, we build and maintain the core systems that ensure seamless support for our customers as we scale. Our mission is simple: create a frictionless, efficient, and intelligent customer support experience.
Join us in tackling exciting challenges like:
Understanding and categorizing customer pain points with precision.
Empowering support agents with the right tools and insights to resolve issues efficiently.
Delivering accurate, personalized automated responses to enhance customer satisfaction.
Our main vision points are: