Dynamics 365 is Microsoft’s suite of enterprise software that power many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Contact Center that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. Dynamics 365 Contact Center is a robust application that CRM systems to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS. As a **Software Engineer** in the Microsoft Dynamics Customer Experience Applications team, you will work with senior business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and autonomous agents the best technical architecture to solve their business needs.  We innovate quickly and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!  **Responsibilities** As an engineer you will be responsible for implementing features towards a wide variety of services within Dynamics 365 products portfolio as well as ensuring they are built to meet enterprise quality standards and cloud scale requirements, with the result being software that is used by individuals and businesses throughout the world. In short, you will do the following:  + Designing and developing highly usable and scalable new application capabilities and enhancing existing capabilities to meet the needs of our customers. + Developing and debugging product/test code in a distributed platform using C#, Azure, and Power Platform with high quality from dev to production. + Optimizing daily work, and D365 features with AI advancements to enable customer success. + Take ownership of code quality and DevOps processes. + Troubleshooting live site issues as part of both product development and live site rotations. + Ensuring high reliability of applications and services through intelligent monitoring and live site rotations. Throughout your tasks, you will work closely with Product Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment.  **Qualifications** **Qualifications:** + 3+ years of professional software development with hands-on exposure to distributed systems, and at least one of the following programming languages: C#/C++/Java. + Bachelors or Masters degree in computer science, Engineering or related technical field, or equivalent professional experience. + Strong focus on customers’ success, zero trust, security and compliance. + Strong coding, debugging,and problem-solving skills.   **Preferred Qualifications:** + Excellent verbal, written, and cross-team collaboration skills. + Passion for improving software quality and engineering excellence. + A strong team player and collaborator as part of a global team and diverse stakeholder groups Passion for improving software quality and engineering excellence. + Working knowledge of highly available large scale distributed systems. + Working knowledge of LLMs (Large Language Models) and Retrieval-Augmented Generation (RAG) architectures. + Working knowledge of building infrastructure using Microsoft Azure, AWS, or Google Cloud. + Working knowledge of developing and debugging products and test code within REST and gRPC. \#BICJobs #CESJOBS Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .