**Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . **Position Summary** We are currently recruiting for a Veeva CRM Administrator to join our Field Enablement Services team within CBIT in Hyderabad. This offshore position requires a highly organized and proactive individual with strong hands-on technical administration and development experience in Salesforce.com, and preferably in Veeva CRM. The ideal candidate will have 3-5 years of experience in Salesforce.com, with preference given to those with Veeva CRM experience. If you are looking for a meaningful and rewarding career, we encourage you to apply and become part of our diverse team! **Key Responsibilities** + Strong hands-on technical administration, development experience in Salesforce.com Service or Sales Cloud (Configuration & minor customization covering Security models, Profiles, Objects, Pages, Apex, Components, Workflows, Triggers, Flows, Permission Sets, Reports/dashboards, and APEX Data loader). + Work closely with other offshore Admins & Developers to help for the growth plan and groom new talent hires from the local market. + Regularly connect with the onshore counterpart and the other peers across other delivery centers globally and ensure all the deliverables are aligned to the final delivery goals. + Strong desire/capability to quickly learn new technologies, self-contribute & ready to lead. + Build and leverage reusable code & libraries for global harmonization and future reuse/extension. + Partner with the testing team to ensure applications/components are fully functional. + Review, track, and fix any defects or performance problems discovered in testing. + Should be able to effectively coordinate with all IT partners and instrument for the best-in-class solution implementations. + Should be able to work directly with multiple stakeholders and work on multiple tasks simultaneously from technical perspective. + Analyze existing processes and make best practice & improvement recommendations to streamline any of the existing processes which should be harmonized globally. + Should be able to demonstrate and explain the functionality outcome of solution implementations. + Should be able to clearly document Knowledge Base Docs, SOPs, Solutions, and guidelines for local and global teams. + Effective and clear communication from/to the technical team for any issues that may affect the deliverables & timelines. + Coordinate and ensure all the standard documentations such as SDD, Configuration tracker, Deployment checklists, Change Requests, Testing, ITQM, SIS/SIP, etc. are documented and continuously maintained. + Ensure to effectively use the CI/CD processes to streamline and integrate with the Agile ways of working/delivery. + Ensure to follow all the best practices in every stage of SDLC, and consistent architecture practices across deliverables using IT operating model and EA frameworks are followed by instituting the Configuration management principles on the Veeva commercialization. + Should be able to closely work with multiple peers spread across different locations globally (BMS and Service providers). **Qualifications & Experience Required:** + Bachelor's degree in computer science, Information Technology, or related fields + 3 years of total IT experience in Software Development, Administration and Support. + 2 years of hands-on experience in Salesforce.com through Configuration & minor Customization covering Security models, Profiles, Objects, Pages, Components, Workflows, Triggers, Flows, SSO, Permission Sets, Reports/dashboards, APEX Data-loader, and any OOB Integrations. + 2 years of experience in (i) Software Development Life Cycle methodologies including Agile and Waterfall, (ii) different testing standards and guidelines, and (iii) Cloud and native applications. + At least 1 active SFDC Certifications. + Strong analytical and problem-solving skills. + Strong written and communication skills. **Ideal Candidates Would Also Have:** + Bachelor's degree in computer science, Information Technology, or related field. + Working experience in Veeva CRM through Configuration & Customization covering the major CRM functionalities - such as Account management, Affiliations, Product Metrics, MCCP, Sampling, Approved Email, Engage Capabilities, Product management, User & Territory Management, Media contents, Call/eMIRF Recording, Suggestions, Surveys and iRep configurations. + Prior experience in life sciences, healthcare, or related industry. + Veeva CRM Certification. + Veeva Vault Certification/Knowledge. + Experience using any of industry standard Agile tooling suites (e.g., Jira), and working knowledge in requirement grooming sessions, Sprint planning, Sprint Retrospective, tasks creation, and collaborating with stakeholders. + 1 year of experience in implementation/working of SFDC Lightning. + Demonstrated ability to build strong working relationships with a broad matrix team and ability to influence others and achieve results. If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. **Uniquely Interesting Work, Life-changing Careers** With a single vision as inspiring as Transforming patients' lives through science™ , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. **On-site Protocol** BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com . Visit careers.bms.com/ (https://careers.bms.com/eeo-accessibility) eeo-accessibility to access our complete Equal Employment Opportunity statement. BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters. BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. **Company:** Bristol-Myers Squibb **Req Number:** R1594327 **Updated:** 2025-09-13 03:38:26.487 UTC **Location:** Hyderabad-IN Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.