**Role Purpose** + Designs, implements, tests and documents complex software applications + Provides effective communication with geographically distributed team members + Ensures quality through design/code reviews, TDD and BDD practices + Escalates urgent issues to Engineering Management + Can provide peer advisement to other Software and Associate Software Engineers, through code/design reviews and peer-programming efforts + Interacts with Business Analyst to ensure that specifications are satisfied + Communicates design, reliability and maintenance problems to appropriate internal resources + A Software Engineer may function in a Support Role with the following added responsibilities: + Responsible for debugging, troubleshooting and developing technical solutions in the form of software patches related to software and setup errors + Creates workaround solutions when product procedures have failed and ensures issues are resolved in a timely fashion + Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.