Job Summary:

The Technical Product Manager for Collections will play a critical role in shaping the future of our collections technology platform. This is a hybrid role that demands a hands-on leader with a strong background in full-stack development, a passion for software craftsmanship, and proven product management skills. You will be responsible for both leading a team of developers and contributing directly to the development and delivery of innovative solutions that optimize our collections processes, enhance customer experience, and drive business results. This role requires a highly motivated, technically proficient, and adaptable individual who thrives in a fast-paced, agile environment.

Qualifications:

Bachelor's degree in Computer Science, Software Engineering, or a related field. Total of 10+ years of experience in IT Minimum of 5 years of experience in a leadership role managing a team of full-stack developers. Proven track record of successfully delivering complex software projects in an agile environment. Strong 5+ years of hands-on experience with full-stack development technologies (Java, Spring Batch, Spring Boot, Microservices, GCP, Cloud Run, Cloud Scheduler, Cloud Build). Experience in modernizing the legacy applications Revamp the customer experience of the applications Deep understanding of software craftsmanship principles and best practices. Experience with CI/CD tools and processes. Experience with Google Cloud Platform (GCP) services. Excellent communication, presentation, and interpersonal skills. Ability to effectively communicate technical concepts to both technical and non-technical audiences. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Ability to thrive in a fast-paced, dynamic environment. Experience with collections systems or financial services industry is a plus.

Responsibilities:

Product Strategy & Roadmap:

Develop and maintain a clear product vision, strategy, and roadmap for the collections technology platform, aligned with Ford Credit's overall business objectives. Conduct market research, analyze user needs, and identify opportunities to improve our collections processes through technology. Prioritize features and initiatives based on business value, technical feasibility, and alignment with the product roadmap.

Team Leadership & Mentorship:

Lead and mentor a team of full-stack developers, fostering a culture of collaboration, innovation, and continuous improvement. Provide technical guidance and support to the team, ensuring adherence to coding standards, best practices, and architectural principles. Conduct performance reviews, provide feedback, and identify opportunities for professional development.

Hands-on Development:

Contribute directly to the development, testing, and deployment of software solutions using your full-stack development expertise. Write clean, efficient, and well-documented code. Participate in code reviews and ensure code quality.

Agile Development & Delivery:

Lead and participate in agile development processes, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Work closely with product owners, designers, and other stakeholders to define user stories, acceptance criteria, and technical specifications. Manage and prioritize the product backlog, ensuring that it is aligned with the product roadmap and business priorities.

Technical Expertise & Innovation:

Maintain a deep understanding of full-stack development technologies, including but not limited to: (List specific languages, frameworks, and tools, e.g., Java, Spring Batch, Spring Boot, GCP Cloud Run, GCP Cloud Scheduler, Tekton, React/Angular, GCP Bigquery, PostgresSQL, DB2). Champion software craftsmanship principles, including test-driven development, continuous integration, and continuous delivery (CI/CD). Leverage Google Cloud Platform (GCP) services to build scalable, reliable, and cost-effective solutions. Stay up-to-date with emerging technologies and trends, and identify opportunities to leverage them to improve our collections processes.

Communication & Collaboration:

Communicate effectively with stakeholders at all levels of the organization, including senior management, product owners, developers, and business users. Present product plans, roadmaps, and progress updates to stakeholders. Collaborate with other Ford Credit teams to ensure alignment and integration of our collections technology platform with other systems and processes.

Accountability & Ownership:

Take full ownership and accountability for the delivery of high-quality software solutions that meet business requirements and user needs. Proactively identify and mitigate risks and issues that could impact the delivery of our products. Be adaptable and willing to shift priorities as needed to meet changing business demands.