Join a multi-billion dollar digital services transformation initiative at one of the world's most customer-centric companies. We're revolutionizing how customers access and experience professional services through our innovative technology platform.

We are looking for a leader into our Fulfillment team to own and drive the vision to build next generation fulfillment platform to achieve our mission.

About the Opportunity:

Value Added Services (VAS) team (Also popularly known as Amazon Home Services (AHS)) in Hyderabad, India is building a WW Services platform which enables Amazon to seamlessly integrate professional services (including home improvement, installation, maintenance, and lifestyle services) with product purchases. We're building a first-of-its-kind ecosystem that connects qualified service professionals with customers while maintaining the highest standards of trust, safety, and customer satisfaction.

Ideal Background:

Proven track record of leading complex technical initiatives and engineering teams
Deep expertise in distributed systems, cloud architecture, and scalable platforms
Experience with marketplace, fulfillment, or on-demand service platforms
Good business acumen and ability to translate strategic goals into technical solutions
Excellence in stakeholder management and executive communication
Passion for building customer-centric solutions

Impact:

You'll be at the forefront of transforming how services are discovered, purchased, and fulfilled in the digital age, while building technology that sets new industry standards for trust, safety, and customer experience.

This role offers the opportunity to:

Shape the future of digital services commerce
Lead breakthrough innovation in a rapidly growing market
Build systems that impact millions of customers and service professionals
Work with innovative technologies at global scale
Develop the next generation of technical leaders

Key job responsibilities
- Lead and mentor a team of software engineers, fostering their growth and driving technical excellence
- Collaborate with cross-functional teams to define and execute on the product roadmap
- Drive data-informed decisions to continuously improve the console experience
- Champion best practices in software development, including code quality, testing, and operational excellence
- Represent the team in interactions with senior leadership and key stakeholders
- Balance short-term deliverables with long-term strategic goals
- Innovate on behalf of customers by leveraging high value technologies, including Generative AI and other emerging tools
- Continuously seek ways to simplify complex tasks and improve user productivity