Merch On Demand is a rapidly expanding Amazon business that provides a make-on-demand service for creating, publishing, promoting, and selling graphic merchandise such as t-shirts, hoodies, PopSockets, phone cases, Tumbler, and more. Content creators upload designs and we list, sell, print, and ship these items to Amazon customers. Our customers get great graphic products and content creators get a generous royalty.

Since launching in 2015, we have scaled our business to the US, EU-5, and JP across several types of apparel and retail products — and we’re just getting started. We empower content creators of all sizes, from amateur designers to large brands, to scale their merchandise sales globally without the constraints of managing inventory or a supply chain.

We are looking for a dynamic Software Development Manager who is passionate about innovating on behalf of customers and demonstrates a high degree of ownership, technical and business acumen.

As a Software Development Manager, you will own the tech stack that supports Merch Make-on-Demand Warehouse Management System (WMS), which handles all aspects of inventory management, order/shipment orchestration, and production management within each Production Centers across North America, Europe and Japan.

Key job responsibilities
- Build a high performance team while maintaining a high bar for quality.
- Hire, coach, and mentor colleagues; build a strong cross-functional organization and care about developing people.
- Create and execute roadmaps and project plan
- Report on status of development, quality, operations, and system performance to senior leadership.
- Work closely with senior engineers to architect and develop the best technical design and approach
- Foster culture of continuous engineering improvement through mentoring, feedback, and metrics
- Own all operational metrics and support
- Have the obsession to drive a better customer experience through everything that we do here at Amazon