The IC4 Principal Software Engineer role is integral to the success and scalability of the OCEAN service, a mission-critical platform supporting real-time incident management and operational alerting across cloud environments. This role emphasizes backend development and requires candidates capable of independently designing, implementing, and optimizing complex features within scalable, cloud-based systems. The position demands proficiency in building robust APIs and backend services, ensuring OCEAN remains a high-performing and reliable solution for internal and external users. Strong operational expertise is essential, including the ability to set up and maintain CI/CD pipelines, implement monitoring tools for distributed systems (e.g., structured logging, metrics, and Grafana dashboards), and troubleshoot effectively to ensure operational excellence.

A deep understanding of distributed systems is critical for maintaining the scalability, fault tolerance, and high availability of OCEAN, as the service processes large volumes of data and integrates with other critical platforms. Candidates should demonstrate an ability to identify and address performance bottlenecks, optimize workflows, and enhance system resiliency. Clean, maintainable coding practices are highly valued, as is the ability to proactively improve engineering standards, processes, and tooling to meet the evolving demands of the OCEAN service. Strong communication skills are essential, as the position involves close collaboration with cross-functional teams to ensure alignment and timely delivery of new features.

The ideal candidate is a quick learner, capable of making impactful contributions to OCEAN from day one. Additionally, experience with app development, particularly in UX or mobile platforms, is a strong plus, as it aligns with OCEAN’s goal to expand its reach and deliver intuitive user experiences. This role offers an opportunity to work on a highly visible service that is vital to operational success and customer satisfaction.

Career Level - IC4