Job Summary: The Software Asset Management Analyst is a pivotal role responsible for optimizing and managing software assets for Elsevier. This multifaceted position involves coordinating software requests, liaising with vendors, ensuring compliance, and contributing to cost-saving initiatives. The analyst will collaborate closely with internal teams and external vendors to support the complete software asset management lifecycle. Responsibilities: + Assist in maintaining Software Asset Management processes by meticulously documenting software licensing records, conducting ad-hoc research, and generating insightful reports on software entitlements. + Ensure meticulous documentation of all software purchase requests and that completed entitlement-related records are efficiently conveyed to the SAM Entitlements team. + Efficiently handle email inquiries related to Software Asset Management activities within Elsevier, providing timely and responsive support. + Proactively manage the FreshService ticketing systems, updating status changes and pertinent information, and ensuring prompt and accurate responses to software requests. + Collaborate with internal stakeholders to understand and meet software needs and liaise with end users to collect necessary information for software procurement and allocation. + Interact with various software vendors to obtain and analyze quotes, ensuring cost-effectiveness and compatibility, and maintaining professional relationships to facilitate efficient procurement processes. + Generate purchase requisitions for the SAM and technology sourcing, ensuring all requirements are accurately captured and documented in the Oracle financial system. + Expertly use the Oracle financial system to generate purchase requisitions for approved software requests. + Manage software expiration notifications within the ELSSAM mailbox, offering timely guidance to end users on subscription renewals. + Work with the team to resolve general queries related to account or software issues, including payment inquiries managed by internal accounts teams. + Perform additional duties as assigned, contributing to a flexible and comprehensive approach to SAM within Elsevier. Skills & Experience: + Bachelor's Degree holder. + Knowledgeable in software asset management practices. + Proficient with ticketing systems like FreshService and financial systems like Oracle. + Excellent communication and interpersonal skills for interacting with internal teams and external vendors. + Ability to manage multiple tasks and adapt to changing priorities. Career Path Opportunities: + This role provides a pathway to more senior SAM roles, including responsibilities for developing software acquisition, maintenance, and retention strategies that align with IT standards. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.