***This role is based at our corporate office in Memphis, TN***

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Software Analyst, you will bring your technical skills to a hospitality company with an award-winning culture. On the Distribution Platforms API Enablement team reporting to Manager API Enablement, you will guide new and existing API consumers, and support projects focused on automation, configuration and strategic priorities.

 
HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/nightHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountPaid parental leave for eligible Team Members, including partners and adoptive parentsMental health resources including free counseling through our Employee Assistance ProgramPaid Time Off (PTO)Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. 

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

Guide consumers in using Hilton's API platform in line with governance model, and solve issues and observations reported by internal and external consumers.Review and update content for Developer Portal and other tools / job aids to provide reference information to consumers.Manage Configuration and collaboratively work with ServiceNow team to improve form and workflow.Maintain API Enablement process documents.Troubleshoot and help to resolve API usage issues.

How you will collaborate with others:

Partner with requestors, developers, security and others to guide consumers in connecting to and using Hilton's APIsPartner with technical teams to troubleshoot production issues

What deliverables you will take ownership of:

API Access Requests and the related sub-ticket used to track the end-to-end connection of multiple teams to Hilton's APIs.Support and service requests, which require independent research to problem solve using different tools (critical analysis).Developer Portal product owner role, and continuous improvement.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

Professional work experience in Technology or related fieldYou are a proactive, self-motivated individual with high agencyKnowledge of commonly used business concepts, practices, and proceduresWorking knowledge of Microsoft Office applicationsThis is a hybrid/in-office role and would require you to be near our Memphis officeWilling to travel up to 10%

It would be useful if you have:

Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experienceThree (3) + years of professional work experience in Technology or related fieldExperience working with virtual distributed teamsHospitality, Atlassian stack and Postman experienceExperience with advanced software analysis, including APIs, build and production supportExperience writing basic database queries using SQL or SplunkExperience with REST APIs, including both JSON & XML data formatsWorking knowledge of managing ticket queues or project progress

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.