JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

This position will be part of a a program team with responsibility for providing high quality support and Continuous Improvement of the site based delivery of soft services across all of the nine Client areas in EMEA. Under the direction of the EMEA IFM Program Manager (Soft Services), the role will have specific responsibility for developing and driving standards across the EMEA area and acting as an SME resource to support and Triage ad hoc challenges in a number of defined Soft Service functions. The Soft Services Manager has the responsibility for ensuring the site based IFM teams have clear and consistent understanding of compliance, what good looks like and can monitor adherence. The Soft Services Manager will be required to deep dive issues, be Owner (or part of) EMEA wide Projects or Programs and of most importance ensure standardization and consistency of service and delivery within their allocated SME remit.

What his job involves:

The Soft Services Manager will have a key role in driving sustainability within the areas of responsibility and overall responsibility for Projects or Programs assigned

The Soft Services Manager EMEA is responsible for ensuring that the vendor is managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators and Service Level Agreements.

In all instances, the Soft Services manager is responsible for working closely with the onsite delivery teams to ensure that:

Full compliance to food services and catering Health and Safety regulations is continuously achievedCatering services are managed and delivered consistently across the portfolio of sitesNew sites are seamlessly mobilised, working closely with the Sourcing ManagerEstablish relationships with client Site Leads, Facilities Managers, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM servicesSupport the resolution of  Soft services FM issues at sites under purview, escalating when neededDevelop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performanceBe the Food and Catering Services SME in EMEA and support the Client EMEA and Global Food Services ProgramManage subcontractors and suppliers to deliver goods and services against contracts and expectationsA critical team player, innovative with an attention to detail ensuring adherence to best practices etc.Drive and promote safety culture within portfolio including subcontractors, suppliers and visitorsLiaising with the EHS team and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert.Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.Support in the implementation of short and long-term projects for the client as requested.Import and implementation of JLL best practices in the interest of exceeding client goals and expectationsGap Analyses full sites Soft Services PPM schedule against site assets or existing schedules.Supporting the sites with failures and remediation of Soft Services itemsWorking with the Line Manager and Stakeholders evaluate, propose and implement appropriate tools/processes to support the engineering function and evaluation of best practice compliance.Full understanding of Operational Scope of Works across regionOver sight and support for Operations – providing real support (on-site and remote) to all Soft Services operations managed by JLLAssisting with issue resolutionsSupporting recruitment activitiesEnsuing role out of consistent operationsDevelop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.SLA & KPI tracking systems (Soft Services PPM and Critical Soft Services PPM compliance measurement)

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be/ possess skills:

Ideally 6 years + exposure in Facilities Management role within a large commercial organization.Desired qualifications in HACCAPISO CertificationsExperience of leading FMCG within a corporate catering function at scale (Operations and Geography)Experience of owning facilities contracts and supplier/ contractor management.Quality, EHS and environmental related accreditations desirableFacilities Management industry recognised related qualifications desirableEducated to degree level or equivalentAbility to work in collaborative team environmentDecision making / complex problem solvingExcellent verbal & written communicationHigh level of IT literacyStrong communication skillsPractical experience in Soft Services contract deliveryDemonstrate a good working knowledge of soft services

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!

Location:

On-site –London, GBR

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.