JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As a Soft Services Manager at JLL, you'll ensure high-quality and consistent delivery of soft services across our Integrated Facilities Management operations while managing critical vendor relationships that directly impact client satisfaction and operational excellence. This strategic role requires you to work closely with QBP Soft Services Lead, Procurement teams, and onsite delivery teams to protect contractual obligations while identifying and delivering best practices and innovations from across JLL and the FM industry. You'll have overall responsibility for three key vendor relationships including Business Services, Cleaning/Waste & Recycling, and Stationery & Office Supplies, ensuring all services are managed according to IFM vendor management processes and compliance standards. This position offers the opportunity to drive sustainability initiatives, lead continuous service improvements, and build key relationships with Facility Managers and Office Service Coordinators across the IFM portfolio. By joining our collaborative team, you'll contribute directly to JLL's reputation for operational excellence while advancing your career in a dynamic environment that values innovation, quality delivery, and professional growth within the facilities management industry.

What your day-to-day will look like:

Manage three key vendor relationships for Business Services (mail/courier operations, reprographics, copy areas), Cleaning/Waste & Recycling, and Stationery & Office Supplies while ensuring compliance with IFM vendor management processesWork closely with onsite delivery teams to ensure full compliance with Environmental Health and Safety regulations while managing services consistently across the portfolio of sitesBuild key relationships with Facility Managers and Office Service Coordinators across IFM to identify and deliver continuous service improvements while meeting delivery goalsEnsure vendors are managed in accordance with contracts, Key Performance Indicators, and Service Level Agreements while overseeing reporting flows and budget requirementsLead seamless mobilization of new sites in collaboration with Sourcing Manager while ensuring vendor management aligns with both IFM and client contract requirementsDrive sustainability initiatives within areas of responsibility while ensuring consistency and quality of global soft services including tea points, copy areas, and meeting room provisionsIdentify and implement best practices and innovations from across JLL and the FM industry to continuously grow and develop service delivery standards.

Required Qualifications:

Minimum 6 years of experience in Facilities Management role within large commercial organizationsProven experience owning facilities contracts and managing suppliers/contractors effectivelyExperience working with quality, environmental, and EHS management systemsBachelor's degree or equivalent educational backgroundStrong vendor/contract management skills with demonstrated decision-making and complex problem-solving abilitiesExcellent verbal and written communication skills with high level of IT literacyPractical experience in soft services contract delivery with good working knowledge of soft services operations.

Preferred Qualifications:

Quality, EHS, and environmental related accreditations or certificationsFacilities Management industry recognized qualifications (BIFM, FMP, CFM, or similar)Experience driving sustainability initiatives within facilities management operationsBackground in managing multiple vendor relationships simultaneously across diverse service categoriesKnowledge of IFM (Integrated Facilities Management) processes and best practicesExperience with budget management and financial oversight of vendor contractsUnderstanding of compliance requirements and regulatory standards in facilities management.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Luxembourg, LUX

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.