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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Soft Service Executive

About the Role: We are seeking a dedicated and experienced Soft Service Executive to join our team. The ideal candidate will be responsible for overseeing and coordinating a range of soft services, ensuring high-quality service delivery, and maintaining excellent customer satisfaction. This role is vital in creating a comfortable, clean, and efficient environment for our clients and employees.

Key Responsibilities:

Manage and coordinate soft services including cleaning, catering, security, reception, mail services, and landscaping Develop and implement standard operating procedures for all soft services Oversee service providers and contractors, ensuring they meet quality standards and contractual obligations Conduct regular inspections and audits to maintain service quality and identify areas for improvement Manage budgets for soft services and identify cost-saving opportunities Handle customer inquiries and complaints related to soft services, ensuring timely resolution Develop and maintain positive relationships with clients, tenants, and internal stakeholders Implement and monitor health and safety protocols within soft service operations Coordinate with other departments to ensure seamless integration of soft services with overall facility management Prepare and present regular reports on service performance, costs, and improvement initiatives

Qualifications:

Bachelor's degree in Facility Management, Business Administration, or related fieldMinimum of 5 years of experience in soft services management or related roleStrong knowledge of soft service operations, including cleaning, catering, security, and reception servicesExcellent understanding of health and safety regulations and best practicesProven experience in contract management and vendor relationsStrong leadership and team management skillsExcellent communication and interpersonal skillsProficiency in Microsoft Office Suite and facility management softwareAbility to analyze data and generate insightful reportsCustomer service-oriented with strong problem-solving skills

Desired Skills:

Relevant industry certifications (e.g., IFMA, BIFM)Experience with sustainability initiatives in facility managementKnowledge of quality management systems (e.g., ISO 9001)

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.