Job Summary:

About The Role & Team

As Social Media Supervisor for Disney Store EMEA, you’ll lead organic social strategy, content planning, calendar management, and performance insights across platforms.

Working within the Brand Marketing team, you’ll create inclusive campaigns that drive engagement, grow awareness among new audiences, and support e-commerce traffic across the region.

You’ll collaborate with acquisition, brand, PR, and digital teams to align paid and organic efforts, activate brand moments, and amplify reach. The role also supports performance marketing teams across EMEA by coordinating and sharing creative assets.

This is a fixed-term contract position located at our London office in Hammersmith, requiring four days of on-site attendance per week.

What You Will Do

Partner with the Brand Marketing Manager, EMEA, to shape and deliver Disney Store’s social media strategy, ensuring all content aligns with brand guidelines and is approved prior to publishingPlan and manage quarterly content calendars that reflect business priorities and inspire diverse audiences across EMEALead the Disney Store EMEA Brand Ambassador programme, fostering authentic connections with our communityAdapt social content and captions to resonate with local markets across EMEABrief and guide creative development in collaboration with internal teams and agency partners to produce compelling social contentDeliver a multi-channel strategy that supports both physical retail locations and e-commerce platforms across EMEACollaborate with the CRM Manager to ensure consistent and impactful messaging across email and social campaignsMonitor performance metrics and audience engagement to refine future content strategiesUse social listening and guest feedback to deepen understanding of our audience and uncover new engagement opportunitiesSchedule posts across Disney Store social platforms and implement tracking for performance reportingBuild strong relationships across The Walt Disney Company to maximise collaboration and campaign impact, including with North America teams to share insights and drive efficiencyBrief photography needs for EMEA social channels and capture ad hoc content to support real-time storytelling

Required Qualifications & Skills

Digital marketing related degree desirable and/or demonstrable experience of e-commerce marketing, preferably for a European multi-channel retailerExperience of managing social media channels including Facebook and Instagram, essentialKnowledge of analytics tools such as Adobe Analytics, essentialExperience of social media scheduling tools, essentialExperience of social listening tools such as Brand Watch, preferredProven experience of collaboration across departments to achieve joint objectivesAbility to work autonomously to drive and deliver commitmentsDemonstrates a creative and commercial view with a focus on ROICommercial with good understanding of brand managementAbility to communicate effectively and build relationships at all levels of the businessAbility to successfully manage priorities and deadlines whilst adopting a flexible approach

  

The Perks

25 days annual leavePrivate medical insurance & dental careFree Park Entry: the opportunity to enter any of our parks with your family and friends for freeDisney Discounts: entitled to discounts on designated Disney products, resort F&B and ticketingExcellent parental and guardian leaveEmployee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.