Job Title: Social Media - Customer Advisor (Thai skills) Job Description The Customer Advisor will serve the Thai community market, ensuring clear and effective communication with customers while understanding and resolving their issues in a professional and approachable manner. **Responsibilities:** + Handle customer interactions through chat, email, and outbound calls. + Respond to and support customer inquiries related to product purchases, including issues such as refunds, shipping delays, and incorrect product shipments. + Act as an intermediary between merchants and customers, communicating decisions and updates to both parties. + Investigate and resolve customer complaints and concerns with a focus on delivering a positive experience. + Provide feedback and insights to improve the customer service process and enhance platform efficiency. **Required Qualification:** + Thai national + Native in Thai speaking, listening, writing + Bachelor degree + Fresh graduates are welcome + Work onsite **Working shift & schedule:** + Able to work in shift rotations + Shifting timing: 11.00-20.00, 14.00-23.00 + 5 days per week **Benefits:** + KPI performance & Attendance incentives + Medical Insurances Location: THB Bangkok - Level 12, 66 Tower, 2556 Sukhumvit Road, Bangna Nuea Language Requirements: Thai (Required) Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**