Who are we looking for?

We're looking for an experienced and passionate Social Listening Specialist who has extreme attention to detail, a knack for executional logistics across a cross-functional customer social listening program, and is the ultimate cat herder. This self-starter is a great communicator and organizer who is comfortable jumping in to navigate complex issues, work through ambiguity, and design compelling solutions that create a strong process for collecting and using social insights.

The candidate must be highly analytical and detail-oriented with strong project management skills, and possess a strong executive presence (particularly through the lens of creating decks and docs), enabling them to effectively present findings and recommendations to senior leadership. This role sits at the intersection of data analysis, marketing automation, strategic communication, and program execution, and will be crucial to translate online conversations into actionable insights that inform our strategies, marketing campaigns, and directly impact product development. This is not just a reporting role; you will own the process of turning insights into concrete recommendations that make it into the product roadmap and communications plans, ensuring they are planned, executed, and measured for impact.