Seeking a Social Care Network Program Coordinator to join our Divisional Headquarters Team
Our Full Time opportunities offer:
Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick timeEmployer funded Pension Plan (company contributions begin after 1 year of continuous employment)Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductiblesCompany Paid Basic Term Life Insurance for EmployeeLong Term Disability InsuranceEligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term LifeFlexible Spending AccountEligibility for Federal Student Loan Forgiveness ProgramTax Deferred Annuity (403B)Christmas Bonus
SCOPE AND PURPOSE OF POSITION:
The Salvation Army Empire Division is seeking a full-time Social Care Network Coordinator (SCNC) to join the Social Services team to lead the Social Care Network Program for the Division.
The Social Care Network Coordinator is responsible for effectively supporting the organization’s engagement with The Social Care Network program, under the NYS NYHER 1115 Waiver Demonstration project.
The position operates within assigned target areas under the leadership of the Director of Community Programs. In this role, the Social Care Coordinator will support the activities of The Salvation Army SCN operations to address unmet health-related social needs in the respective communities across the Division, including case support as needed to ensure clients processed through the SCN are appropriately served. The coordinator will be responsible for assisting with implementation, training, and providing technical assistance to local Salvation Army units, promoting seamless communication and contributing to continuous quality improvement of the program. This role serves as the first point of contact for the SCN Program, handling all communication and assigning inquiries to the appropriate team members. The coordinator is responsible for reporting, invoice administration, and chart audits to maintain quality and compliance targets for the program, agency, and funder. The position requires significant daily interaction with multiple client database platforms, effective communication, and regular contact with local Salvation Army units across New York. This role is hybrid (office/remote). Funding for this position is secured through March 2027.
ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities:
The overall focus of this position is to support The Salvation Army Empire Division as each SA unit participates in The Social Care Network program to ensure the timely delivery of contracted services.Staff support: Track training of teams in respective Social Care Networks; complete monthly staff lists and SEL checks, submit to SCN; monitor staff changes at local command and adjust reports accordingly. Be available to offer guidance and training on the process, reimbursements, documentation, and service deliveryDatabase: Develop competency and offer technical assistance with data entry, audit charts to ensure compliance with required elements for service, run reports to monitor activity and evaluate effectiveness of service, ensure referrals are acted upon by HRSN service providers within required timeframes, and redirect to support service connection.Reporting: Work closely with Directors to reconcile income and expense reports for each SA unit in the respective SCN.Engage local Corps leadership team, case management staff, and food program staff as neededProvide program delivery backup support to case management staff, food program staff, and transportation staff as needed and time permittingCommunicate regularly with the Director of Community Programs to discuss program progress, solve problems, share detailed feedback on successes and challenges of the project, and continually look for opportunities to enhance the community member experience.Regularly use data and data tools to report patterns and trends to the management teamComplete all initial and ongoing training as required for SCN; participate in annual professional development trainingRepresent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend Salvation Army staff meetingsAdhere to Salvation Army Policies and ProceduresOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice due to business needs.
QualificationsSPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:
List any special skills, licenses, certificates, or registrations that are required to perform the essential duties of this job
Strong communications skills (both written and verbal), positive attitude, initiative, flexibility, and dependability required.Strong Project Management skills, ability to build and deploy programs, and track metrics.High level of competence and comfort level working in multiple database systemsExcellent organizational skills and attention to detail.High level of confidentiality and discretion, good judgment, and critical/proactive thinking are essential.Self-motivated to advance work, seek solutions, and gain input from others at the appropriate intervalsAble to maintain a patient, professional demeanor when dealing with a diverse community of clients, colleagues, volunteers, community members, and othersMust demonstrate empathy and compassion through action and speech.Proficiency in computer skills, including Microsoft Excel, Word, Teams. Ability to work effectively with minimal daily supervision and guidance.A valid driver's license that meets The Salvation Army insurance requirements.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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