Job Title: SOC Manager – Client Engagement (India)

Reports to: Engagement Leader

Engagement Model: Client-dedicated, 16x7

Role Overview

As the SOC Manager for one of our client engagements, you will lead a dedicated team of analysts supporting a 16x7 Security Operations Centre. You will be responsible for overseeing day-to-day operations, ensuring SLA compliance, managing incident workflows, and serving as the primary operational contact for the SOC ticketing and resolution services. This role is critical to maintaining a high standard of security monitoring, response, and reporting tailored to client’s environment and expectations.

Key Responsibilities

SOC Operations Management: Lead and coordinate a team of 3-5 analysts to ensure effective triage, investigation, and resolution of security incidents.

Client Liaison: Act as the operational point of contact for the client, participating in governance calls, incident reviews, and reporting sessions.

Incident Oversight: Ensure timely escalation, containment, and resolution of incidents in line with client’s playbooks and escalation matrix.

Process & Playbook Management: Maintain and enhance the client’s SOPs, response playbooks, and shift handover protocols.

Reporting & Metrics: Deliver daily, weekly and monthly operational reports, SLA dashboards, and executive summaries to client stakeholders as required.

Team Development: Mentor SOC staff, conduct performance reviews, and support hiring and onboarding of new analysts.

Required Skills & Qualifications

6–10 years of experience in cybersecurity operations, with at least 2 years in a SOC leadership role.

Strong knowledge of SIEM (e.g., Microsoft Sentinel), service desk, (e.g., ServiceNow, Xurrent)SOAR, EDR, and threat intelligence platforms.

Familiarity with MITRE ATT&CK, NIST CSF, and ISO 27001 frameworks.

Proven experience managing client-facing engagements and delivering against SLAs.

Excellent communication and stakeholder management skills.

Bachelor’s degree in Computer Science, Information Security, or a related field.

Preferred Certifications

CISSP, CISM, or GIAC certifications.

ITIL Foundation (for service management alignment).

Working Hours

Rotational shifts within a 16x7 schedule.
Flexibility to support escalations or critical incidents outside standard hours when required.

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