General Information Req # WD00081202 Career area: Customer Experience Country/Region: Slovakia State: Bratislavský kraj City: Mobile Date: Wednesday, April 16, 2025 Working time: Full-time Additional Locations:  * Slovakia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

At Lenovo we are looking for our new SMO Customer Operations Manager.

What You will do:

Support SDMs: Collaborate with Lenovo internal teams to ensure smooth delivery of DaaS to customers.Billing and Financial Management: Validate billing schedules, resolve financial system gaps, and manage project financials including P&L support.Operational Excellence: Utilise your analytical, problem-solving, and project management skills to drive insights and operational efficiency.Contractual Compliance: Ensure timely production of contractual reports and compliance with KPIs as per customer SOW.Trend Analysis: Perform historical trend analysis for future predictions and drive corrective actions.Forecasting: Maintain account-level forecasts and consolidate device requirements across the GEO.Project Management: Manage projects for the Ops team, ensuring ownership and follow-through of actions and activities.Business Partnership: Act as a trusted advisor to SDMs and business transformation/IT teams, providing guidance and resolving blockers.

What we expect from You:

Strong analytical, problem-solving, and strategic skillsAbility to interpret data and create ad hoc reports on requestOrganised, detail oriented, and able to audit operational processesDemonstrable financial acumen and business insightExperience with MS Dynamics and ServiceNow or similar is advantageousExcellent verbal and written communication skillsAbility to present to senior leadership teamsTeam player with a proactive and autonomous work styleFluent English speakerAvailability for travel 5%

What Lenovo can offer you:

3 sick days per yearAdditional vacation days100% sick leave compensation up to 2 months per yearA broad selection of soft and hard skills trainings and individual mentoring1:1 contribution to the Third Pillar Pension SystemHome office flexibility upon team agreement
Base gross monthly salary starts from 2.000 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.

At Lenovo we're proud to be an equal opportunity employer. Applications from people with disabilities are welcome!  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * Slovakia * Slovakia

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