SMO Customer Operations Manager **General Information** Req # WD00081202 Career area: Customer Experience Country/Region: Slovakia State: Bratislavský kraj City: Mobile Date: Wednesday, April 16, 2025 Working time: Full-time **Additional Locations** : * Slovakia **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** At Lenovo we are looking for our new SMO Customer Operations Manager. **What You will do:** + Support SDMs: Collaborate with Lenovo internal teams to ensure smooth delivery of DaaS to customers. + Billing and Financial Management: Validate billing schedules, resolve financial system gaps, and manage project financials including P&L support. + Operational Excellence: Utilise your analytical, problem-solving, and project management skills to drive insights and operational efficiency. + Contractual Compliance: Ensure timely production of contractual reports and compliance with KPIs as per customer SOW. + Trend Analysis: Perform historical trend analysis for future predictions and drive corrective actions. + Forecasting: Maintain account-level forecasts and consolidate device requirements across the GEO. + Project Management: Manage projects for the Ops team, ensuring ownership and follow-through of actions and activities. + Business Partnership: Act as a trusted advisor to SDMs and business transformation/IT teams, providing guidance and resolving blockers. **What we expect from You:** + Strong analytical, problem-solving, and strategic skills + Ability to interpret data and create ad hoc reports on request + Organised, detail oriented, and able to audit operational processes + Demonstrable financial acumen and business insight + Experience with MS Dynamics and ServiceNow or similar is advantageous + Excellent verbal and written communication skills + Ability to present to senior leadership teams + Team player with a proactive and autonomous work style + Fluent English speaker + Availability for travel 5% **_What Lenovo can offer you:_** + _3 sick days per year_ + _Additional vacation days_ + _100% sick leave compensation up to 2 months per year_ + _A broad selection of soft and hard skills trainings and individual mentoring_ + _1:1 contribution to the Third Pillar Pension System_ + _Home office flexibility upon team agreement_ Base gross monthly salary starts from 2.000 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings. At Lenovo we're proud to be an equal opportunity employer. Applications from people with disabilities are welcome!  _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._ **Additional Locations** : * Slovakia * Slovakia **AI PROCESSING NOTICE** We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.