Kforce has a client in Laurel, MD that is seeking a SME Services - Oracle C2M Upgrade. Responsibilities: * Develop an Advisory Engagement Plan aligned with the project schedule and milestones. * Participate in planning, design, and status meetings as needed * The SME will review and validate business requirements and functional specifications * Recommend best practices for rate design, billing configurations, User Acceptance testing, and customer account migration * Provide guidance on cutover strategy, data readiness, and cut-over activities * Advise on testing strategy for billing-related scenarios, including regression, exception, and user acceptance testing * Evaluate the impact of integrations with MDM, customer portal, IVR, and third-party billing components * Participate in cutover planning and Go/No-Go readiness assessments * Provide advisory support during post-Go-Live monitoring and issue triage * The SME shall remain available to assume additional responsibilities to support the successful delivery of the Oracle C2M upgrade project * Strategic guidance on Oracle C2M billing configurations and rate structures