HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Job Overview: We are seeking a seasoned and proactive SmartComm Business Analyst with deep expertise in customer communication platforms and a strong background in the insurance domain. The ideal candidate will play a critical role in bridging business needs with technology solutions, ensuring efficient and scalable communication processes using SmartComm. Key Responsibilities: + Gather, analyze, and document business requirements for customer communications using SmartComm. + Work extensively in the PLPC, CLPC, and Life lines of business within the insurance sector. + Translate business needs into clear functional specifications and detailed user stories. + Collaborate closely with stakeholders, developers, and QA teams to design and test SmartComm templates and communication workflows. + Define data mappings and contribute to seamless integrations with core platforms such as Salesforce and Guidewire. + Conduct gap analysis and recommend innovative communication solutions aligned with business goals. + Assist in the design and development of interactive and batch communications, including DOC1 and IC processes. + Lead and support User Acceptance Testing (UAT) activities and facilitate end-user training and documentation. + Actively participate in Agile ceremonies including sprint planning, backlog grooming, and daily stand-ups. + Work in alignment with SmartComm configuration and development teams to ensure quality and consistency. + Monitor the performance, usage, and adoption of SmartComm tools and suggest optimization strategies. Qualifications: + 8+ years of hands-on experience in the SmartComm platform. + Strong understanding of customer communication processes within insurance domains. + Proven ability to gather business requirements and convert them into technical specifications. + Experience integrating SmartComm with major systems like Salesforce and Guidewire. + Excellent verbal and written communication skills; ability to present information clearly and confidently across all levels. + Proficient in tools such as JIRA, Microsoft Excel, PowerPoint, Project, and SharePoint. + Ability to work effectively in a fast-paced, Agile environment with cross-functional teams. Why Join Us: You'll be part of a forward-thinking team focused on delivering impactful customer experiences through technology. We offer a dynamic work environment, opportunities for growth, and the chance to work with industry-leading tools and platforms. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier. #LI-AW1 #LI-Remote